At a Glance
- Tasks: Handle appeals and correspondence for Parking Charge Notices with accuracy and professionalism.
- Company: Join Intelli-Park, a leader in intelligent mobility with a focus on fairness.
- Benefits: Competitive salary of £24,785, hybrid working, and opportunities for career growth.
- Other info: Dynamic role with a focus on technology and compliance in a supportive team environment.
- Why this job: Make a real impact by supporting motorists and improving processes every day.
- Qualifications: Administrative experience and strong communication skills are essential.
The predicted salary is between 24785 - 24785 £ per year.
Appeals Officer
Location
Sheffield / Hybrid (full time in the office for the 6x month probation period, 3x days thereafter)
Contract
Full-Time, Permanent
Hours
Full-Time
Reports to
Appeals Team Leader
Salary
- £24,785
- Your VISTA Journey Starts Here
- At Intelli-Park, every case tells a story. As an
Appeals Officer , you'll play a key role in our appeals and correspondence process — reviewing PCN appeals, responding to enquiries, and supporting motorists and colleagues alike with accuracy and professionalism.
You'll work closely with the Appeals Team Leader and wider teams, ensuring every appeal and enquiry is handled in line with our values, legal obligations, and operational standards.
If you're motivated, ambitious, and driven, with a keen eye for detail, this is the role for you.
- How You'll Live Our VISTA Values
- Visionary – Think Forward
- You look beyond each individual appeal to the bigger picture.
- You spot recurring themes in appeals and enquiries that could inform process improvements.
- You take a keen interest in the technology and systems that support the appeals process.
- You bring ideas that help correspondence and case handling run more smoothly.
- Intentional – Act with Purpose
- You treat every appeal and enquiry with care, precision, and professionalism.
- You review and process PCN appeals promptly and accurately.
- You respond to requests for information on issued PCNs clearly and correctly.
- You ensure all correspondence and case handling complies with relevant laws and regulations.
- Synergy – Be Brilliant, Together
- You are a connector across teams and departments.
- You work closely with the Appeals Team Leader to resolve issues as they arise.
- You maintain a good working relationship with debt collection colleagues regarding cancellations.
- You liaise with other departments to support the wider PCN and complaints process.
- Tenacity – Stay Switched On
- You remain focused and resilient across a busy caseload.
- You manage incoming and outgoing correspondence promptly and without letting standards slip.
- You ensure PCNs are pursued correctly, keeping momentum on outstanding cases.
- You're comfortable working across multiple systems, including Intelli-Verse.
- Accountability – Own It
- You take full ownership of your caseload and correspondence.
- You maintain accurate and up-to-date records of all correspondence.
- You ensure compliance with relevant laws and regulations at all times.
- You undertake reasonable additional duties as required, and see them through.
- What You'll Be Responsible For
- Handling appeals related to Parking Charge Notices (PCNs)
- Managing incoming and outgoing emails regarding PCNs and other company matters
- Responding to requests for information on issued PCNs
- Addressing enquiries and complaints related to PCNs
- Reviewing and processing PCN appeals promptly
- Communicating with customers via Intelli-Verse, email, and post
- Maintaining accurate records of all correspondence
- Working closely with the Appeals Team Leader to resolve issues
- Ensuring compliance with relevant laws and regulations
- Maintaining a good working relationship with debt collection regarding cancellations, and ensuring PCNs are pursued correctly
- Assisting with other tasks connected to appeals and correspondence received
- Undertaking reasonable additional duties as required
Experience & Knowledge
- Administrative experience required
- Comfortable working with multiple systems
- Keen interest in technology
- Understanding of parking regulations is beneficial but not required
Skills & Attributes
- Strong written and verbal communication skills
- Excellent attention to detail
- Ability to work independently and manage your own workload
- Proficient with basic computer applications
- Personal integrity, honesty, and the ability to build positive relationships within the team
Why Intelli-Park?
We're driving the future of intelligent mobility — and that means building an appeals process that's not just efficient, but fair. As an
Appeals Officer , you'll play a central role in supporting motorists and colleagues through clear, accurate, and professional correspondence.
You'll be working at the intersection of compliance, communication, and customer experience — and your work will matter every single day.
Appeals Officer in Sheffield employer: Intelli-Park
Intelli-Park is an exceptional employer that values teamwork and proactive communication, making it an ideal place for those looking to thrive in a supportive environment. With a flexible hybrid work model post-probation, employees enjoy a balanced work-life dynamic while benefiting from opportunities for professional growth and development. Located in the picturesque Wooburn Green, the company fosters a culture of collaboration and commitment to client satisfaction, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Appeals Officer in Sheffield
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Intelli-Park looking for candidates who are engaged and informed.
We think you need these skills to ace Appeals Officer in Sheffield
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Intelli-Park. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Intelli-Park
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Intelli-Park’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
