At a Glance
- Tasks: Lead and support a team of 30 Parking Operatives across the UK.
- Company: Join Intelli-Park, a leader in innovative parking solutions.
- Benefits: Competitive salary, car allowance, and opportunities for personal growth.
- Other info: Dynamic role with flexible hours and career advancement potential.
- Why this job: Be a hands-on leader making a real impact in your community.
- Qualifications: Strong people management skills and experience in field operations.
The predicted salary is between 32000 - 32000 £ per year.
Regional Field Service Manager
The Field Service Leader is the frontline management role within Intelli-Park's Parking Operations
structure.
You will be a genuine people manager — responsible for a patch of approximately 30
Parking Operatives across UKPC, TPS, and Bank Park entities — whilst remaining a visible, active
presence in the field, issuing PCNs and maintaining site standards when required.
This is not a desk-based role.
You will be out in your patch, knowing your people, knowing your sites,
and making real-time decisions.
You report directly to a Regional Field Service Manager and work
closely with the P&C function on all people matters.
7-day rolling rota. On-call cover on rotation — primary and secondary, once every 6 weeks each. On-call covers night operatives only and is not a full working shift.
Salary
Up to £32,000 depending on experience
Car allowance
£6,000 per annum — paid monthly. No company car provided.
People Management
Your primary responsibility is your people.
You own your patch of approximately 30 operatives and
are accountable for their performance, development, and wellbeing day to day.
- Be the named manager for your operative population — the person they know, trust, and come to
first. - Conduct regular one-to-ones, welfare visits, and return-to-work interviews.
- Carry out probation reviews in line with the Group probationary framework, liaising with P&C
throughout. - Manage absence proactively — monitor patterns, conduct return-to-work meetings, escalate
concerns to P&C. - Identify and record underperformance concerns, working with P&C to agree appropriate action.
- Escalate all formal ER matters (disciplinaries, grievances, capability) to P&C — formal processes are
not conducted independently. - Support new starter onboarding — ensure operatives are equipped, briefed, and supported from
day one. - Be a visible, positive, and motivating presence across your patch at all times.
- Field Operations
- Issue PCNs in line with site guidelines and to expected performance levels when required.
- Conduct regular site visits to ensure operatives are patrolling correctly and in accordance with site
regulations. - Attend and patrol new sites, feeding back expectations to the Regional Field Service Manager.
- Ensure your patch rota is maintained and accurate at least 7 days in advance — work with your Ops
Coordinator for reactive cover logistics. - Proactively manage sickness cover and site gaps in real time — your Ops Coordinator supports the
logistics, but accountability sits with you. - Coordinate coverage during special events, liaising with the Regional Field Service Manager for
contingency planning. - Conduct site spot checks and performance reviews in line with agreed timescales.
- Performance & Quality
- Monitor operative PCN production and site performance within your patch, identifying and
addressing issues early. - Review error cancellations and coordinate retraining with the L&D Lead where patterns emerge.
- Focus on reducing cancellations by proactively managing issues and logging corrective actions.
- Analyse coverage and route data to ensure operatives are maximising their patch efficiently.
- Prepare regular patch performance updates for your Regional Field Service Manager.
- Training & Development
- Deliver practical on-patch training to new starters, ensuring all documentation is completed correctly.
- Act as day-to-day mentor to your operative population.
- Work with the L&D Lead to ensure all operatives complete relevant modules on the virtual training
platform. - Identify training needs within your patch and escalate to the L&D Lead as appropriate
Communication & Administration. - Maintain effective communication with your operatives, Regional Field Service Manager, Ops
Coordinator, and P&C. - Respond to Head Office communications promptly and professionally.
- Complete and submit incident reports in a timely manner.
- Ensure operative uniform is correctly distributed and worn across your patch.
- Manage and distribute equipment to operatives as required.
- Ensure out-of-office is activated and operatives are directed to the correct contact.
Regional Field Service Manager employer: Intelli-Park
Intelli-Park is an exceptional employer that values teamwork and proactive communication, making it an ideal place for those looking to thrive in a supportive environment. With a flexible hybrid work model post-probation, employees enjoy a balanced work-life dynamic while benefiting from opportunities for professional growth and development. Located in the picturesque Wooburn Green, the company fosters a culture of collaboration and commitment to client satisfaction, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Field Service Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Regional Field Service Manager at Intelli-Park!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Intelli-Park or be willing to refer you for that Regional Field Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Intelli-Park who’s on the lookout for their next Regional Field Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Regional Field Service Manager role at Intelli-Park!
We think you need these skills to ace Regional Field Service Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Intelli-Park. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Intelli-Park
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Intelli-Park. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
