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- Tasks: Support Parking Operations by managing rotas, payroll, and communication effectively.
- Company: Join a leading parking operations team with a focus on collaboration and support.
- Benefits: Competitive salary, structured training, and opportunities for career progression.
- Why this job: Be a key player in ensuring smooth operations and making a real impact.
- Qualifications: Strong organisational skills and attention to detail are essential.
- Other info: Dynamic role with potential for growth and development in the parking industry.
The predicted salary is between 24000 - 28000 £ per year.
Salary: £24,000 – £28,000 per annum, dependent on experience
Reports to: Regional Operations Manager
Works closely with: Regional Operations Managers, Area Managers, Regional Supervisors & the Operations Support Team
Location: Office based (with regular operational interaction)
Hours: Monday–Friday, 09:00–17:30. Occasional weekend working (on an ad-hoc basis)
Role Purpose
The Regional Support role is a critical operational position responsible for the stability, accuracy and day-to-day coordination of Parking Operations within an assigned region. You are a central point of contact for Parking Operatives and Managers, ensuring rotas, payroll, site allocation, compliance and communication are handled accurately and professionally — particularly during busy and out of hours periods. This role suits individuals who are organised, calm under pressure, detail focused and reliable, with clear progression opportunities for those who demonstrate strong capability and ownership.
VISTA Values – What They Mean in This Role
- Visionary – Think Ahead: Anticipate coverage, lateness and payroll risks before they impact operations. Spot trends in attendance, cancellations or errors and raise early.
- Intentional – Work with Structure: Follow clear processes for rotas, payroll, GPS checks and reporting. Maintain accuracy and consistency — no shortcuts.
- Synergy – One Team, One Standard: Act as a professional link between Operatives, Managers and Head Office. Communicate clearly, respectfully and promptly.
- Tenacity – Stay Calm Under Pressure: Maintain standards during busy shifts, incidents and weekend working. Handle multiple priorities without losing accuracy.
- Accountability – Own the Detail: Take responsibility for follow-up, accuracy and escalation. Raise issues with solutions, not excuses.
Key Responsibilities
- Operative & Operational Support: Provide daily operational support to Parking Operatives and Managers. Act as a calm, professional point of contact during incidents or escalations. Support out of hours operations when required.
- Attendance, Alerts & GPS Monitoring: Monitor lateness, absence and operational alerts. Carry out regular GPS checks to ensure compliance with routes and hours. Escalate concerns clearly and promptly.
- Payroll, Rotas & Workforce Accuracy: Input and check Operative hours daily, ensuring payroll accuracy. Reconcile hours worked vs rotas. Track sickness, holidays and coverage risks. Flag issues early to protect payroll accuracy and coverage.
- Site Allocation, Charges & Quality Control: Allocate sites and issue correct site instructions. Monitor charge uploads and cancellations. Support quality improvement through feedback and guidance. Request statements and log spot-check activity where required.
- Expenses, Systems & Admin: Review and process expenses in line with policy. Provide system support (e.g. i-Ticket / operational platforms). Coordinate call‑outs and operational admin requirements.
- Onboarding & Escalation: Compile and check new starter packs. Act as an internal liaison between Operatives and Head Office. Escalate incidents or emergencies appropriately and promptly.
Essential Skills & Attributes
- Excellent telephone and written communication
- High attention to detail and accuracy
- Strong organisation and time management
- Confident, calm and professional manner
- Comfortable working independently and out of hours
- IT literate (Microsoft Office and operational systems)
Why This Role Matters
Regional Support is core to operational stability. This role directly impacts:
- Payroll accuracy
- Rota reliability
- Frontline retention
- Professional standards
- Manager effectiveness
Entry‑Level vs Experienced Expectations
Entry-level Regional Support (£24,000 – £25,500): Suitable for candidates with strong administrative or operational experience looking to develop within Parking Operations. You will be expected to:
- Follow established processes accurately
- Learn payroll, rota and operational systems quickly
- Ask questions and seek guidance when unsure
- Demonstrate reliability, attention to detail and professionalism
- Build confidence in handling Warden queries and basic escalations
Support provided: Structured onboarding and training, clear procedures and close support from senior team members.
Experienced Regional Support (£26,000 – £28,000): Suitable for candidates with previous operational support, scheduling, payroll or field based coordination experience. You will be expected to:
- Work with minimal supervision
- Identify issues before they escalate
- Confidently manage payroll accuracy and rota discrepancies
- Handle complex queries and incidents calmly
- Support and guide newer team members
- Act as a trusted operational point of contact for Managers
Regional Support (Parking Operations) in Milton Keynes employer: Intelli-Park
Contact Detail:
Intelli-Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Support (Parking Operations) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the parking operations field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how you align with our VISTA values, especially your ability to stay calm under pressure and handle multiple priorities.
✨Tip Number 3
Practice your communication skills! Whether it’s over the phone or in person, being clear and professional is key. We want to see how you can be that calm point of contact during busy times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Regional Support (Parking Operations) in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Support role. Highlight your organisational skills and attention to detail, as these are key for managing rotas and payroll accurately.
Showcase Your Communication Skills: Since this role involves a lot of communication with Operatives and Managers, emphasise your written and verbal communication skills. Give examples of how you've effectively communicated in past roles.
Demonstrate Your Problem-Solving Ability: We love candidates who can think on their feet! Share instances where you’ve successfully handled multiple priorities or resolved issues under pressure, as this will show you can maintain calm during busy shifts.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Intelli-Park
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Regional Support role and its responsibilities. Familiarise yourself with the key tasks like payroll accuracy, rota management, and operational support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisation and time management, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you stay calm under pressure and maintain accuracy, especially during busy periods.
✨Communicate Clearly and Professionally
As a central point of contact, effective communication is crucial. Practice articulating your thoughts clearly and respectfully. You might even want to role-play common scenarios you could face in the job, such as handling queries from Operatives or Managers, to demonstrate your communication skills.
✨Prepare Questions That Show Your Interest
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your understanding of the role and the company’s operations. For instance, you could ask about the team dynamics or how they handle peak operational times. This shows you're engaged and eager to contribute.