At a Glance
- Tasks: Manage parking operations, improve customer experience, and support your team.
- Company: Join Intelli-Park, a leading provider of professional parking services across the UK.
- Benefits: Earn £13.11 per hour, enjoy 20 days holiday, and receive full training.
- Other info: Opportunity for overtime and career growth in a diverse, inclusive workplace.
- Why this job: Be active outdoors, make a difference, and develop valuable skills in a supportive environment.
- Qualifications: Customer service skills, attention to detail, and flexibility are key.
The predicted salary is between 13.11 - 13.11 £ per hour.
If you are active, love being outdoors, and thrive in a role where you manage your own working day, Intelli-Park (Total Parking Solutions) is the place for you. We operate across the entire UK, delivering reputable, professional parking services to our clients. We take pride not only in what we deliver, but how we deliver it - through our VISTA values: Visionary, Intentional, Synergy, Tenacity and Accountability.
Your Role - How You Bring VISTA to Life
- Visionary - Think Forward
Review and identify improvements in signage, site layout and customer experience, providing valuable feedback to Head Office. Support the continual enhancement of our service by recognising patterns, raising improvements and contributing to a better parking environment. - Intentional - Act with Purpose
Issue parking charge notices accurately and in line with British Parking Association (BPA) policies and guidelines. Apply consistent time management, ensuring each allocated site receives the right level of coverage. Follow all operational processes with precision, using your equipment responsibly, including uniform and body-worn camera. - Synergy - Be Brilliant, Together
Work collaboratively with colleagues and Head Office, reporting site concerns clearly and promptly. Assist the public with parking queries, providing clear advice and signposting customers to the correct appeals procedure. Support local coverage when other team members are on leave or absent. - Tenacity - Stay Switched On
Patrol client sites and residential areas proactively, maintaining focus throughout your shift. Adapt to occasional rota changes based on business needs. Show resilience when dealing with challenging situations, using conflict-management skills to remain calm and professional. - Accountability - Own It
Take personal responsibility for delivering an exceptional service to clients and the public. Ensure accuracy, attention to detail, and adherence to BPA standards at all times. Uphold our commitment to fairness, integrity and ethical conduct.
Rota
Full-time: 30 hours per week, 5 out of 7 days
WEEK 1 - Mon-Fri: 09:00am-15:00pm
WEEK 2 - Mon-Fri - 11:00am-17:00pm
Working days/times may occasionally be amended to meet business needs.
Pay & Rewards
£13.11 per hour (day shift), paid weekly
Opportunity for overtime
Full list of benefits available internally
What We Provide
Full TPS uniform & equipment
Continuous training to become a fully competent Parking Operative
Supportive leadership and a strong network focused on VISTA-driven excellence
What You Bring
Flexibility to support additional local coverage during periods of holiday or sickness
Attention to detail and accuracy in all tasks
Excellent customer service skills
Confidence, professionalism and calm conflict-management
In some cases, successful completion of a DBS check
Benefits
20 days holiday plus bank holidays (pro-rata for part-time), increasing with service (1 additional day every 2 years)
Full uniform provided
Continuous training and development
Data Protection
We retain personal information only for as long as necessary for the purposes collected. All data is securely destroyed in line with our retention policy.
Equal Opportunities
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
Static Parking Operative in Mere employer: Intelli-Park
Intelli-Park is an exceptional employer that values teamwork and proactive communication, making it an ideal place for those looking to thrive in a supportive environment. With a flexible hybrid work model post-probation, employees enjoy a balanced work-life dynamic while benefiting from opportunities for professional growth and development. Located in the picturesque Wooburn Green, the company fosters a culture of collaboration and commitment to client satisfaction, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Static Parking Operative in Mere
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Intelli-Park. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Intelli-Park before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Static Parking Operative in Mere
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Intelli-Park:Your cover letter is your chance to shine! Tell us why you want to work at Intelli-Park specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Intelli-Park!
How to prepare for a job interview at Intelli-Park
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
