Maintenance & Monitoring Team Lead

Location: Office-based (High Wycombe) with ad hoc visits across UK sites

Reports to: Engineering, Facilities & Maintenance Manager

Direct Reports:

• 4 x Maintenance & Monitoring Officers
• 1 x Maintenance Scheduling & Stock Controller

Hours: Full-time, Monday–Friday (9am–5:30pm) with flexibility for site needs, callouts and audits

Contract: Permanent

Salary: £40,000 + Company Vehicle + Tools + Benefits

Your VISTA Journey Starts Here

At Intelli-Park, we don’t just install smart parking solutions — we maintain them to the highest standards. As our Maintenance & Monitoring Team Lead, you’ll play a critical leadership role ensuring the uptime, performance, and reliability of our nationwide ANPR and hardware estate. Leading a skilled team of monitoring officers and a stock/scheduling coordinator, you’ll drive service performance, oversee maintenance planning, equipment config, support continuous improvement, and deliver tech-led field operations — all while bringing our VISTA values to life across every touchpoint.

V – Visionary (Think Forward)

You’ll guide the team toward a smarter future by:

• Leading Intelli-Park’s preventative maintenance strategy to reduce downtime and reactive issues.
• Monitoring trends in service data and identifying areas for technical or process innovation.
• Contributing to the roadmap for smarter, more sustainable maintenance models using digital tooling.

I – Intentional (Act with Purpose)

You’ll lead with clarity and direction by:

• Planning and prioritising daily and weekly maintenance schedules for your team.
• Coaching Officers on how to assess, document, and act on technical faults.
• Supporting the Scheduling & Stock Controller in managing asset levels and service readiness.

S – Synergy (Be Brilliant, Together)

You’ll create a united, high-performing team by:

• Leading 1:1s, toolbox talks, site briefings, and weekly service reviews with your team.
• Acting as a liaison between engineers, service desk, landlords, and commercial teams.
• Supporting recruitment, training, and onboarding for new hires into your team.

T – Tenacity (Stay Switched On)

You’ll stay cool under pressure and lead from the front by:

• Being available for escalations and high-priority service disruptions.
• Conducting on-site audits and ride-alongs to ensure technical and behavioural standards.
• Keeping everyone focused, even when juggling competing SLAs or reactive issues.

A – Accountability (Own It)

You’ll take ownership for results by:

• Managing KPI performance across the maintenance team, including SLA resolution, uptime, and site quality.
• Tracking work completion, inspection reports, and ensuring audit-readiness at all times.
• Escalating issues, reporting risks, and ensuring safety, compliance, and consistency.

What You’ll Be Responsible For

• Leading and motivating an office-based team of 4 Maintenance and Monitoring Officers and 1 Stock/Scheduling Controller.
• Owning the end-to-end delivery of the maintenance and monitoring function across Intelli-Park sites.
• Scheduling and approving works in partnership with the Service Desk and Scheduler.
• Conducting regular performance reviews, spot checks, and safety inspections across your region.
• Tracking and reporting on KPIs, SLA performance, and maintenance compliance.
• Providing frontline technical guidance and being a point of escalation for field issues.
• Ensuring vehicles, tools, PPE, and systems are maintained, safe, and compliant.
• Supporting training, induction, and documentation across the team.
• Helping shape the maintenance reporting dashboard, toolkit, and field processes.

What You’ll Bring to the Park

• Previous experience in a team leadership or supervisor role (maintenance, technical, or field ops).
• Hands‑on understanding of ANPR systems, CCTV, or similar smart infrastructure hardware.
• Strong planning and scheduling abilities, with attention to detail and urgency.
• People leadership: coaching, feedback, delegation, and motivation skills.
• Experience working to tight SLAs and performance KPIs in a compliance-heavy environment.
• Strong communication and organisational skills across technical and non-technical teams.
• Proficiency in MS Office, Excel, field apps and maintenance tracking tools.
• Experience in building or interpreting reports from Excel, or data dashboards
• Technical knowledge in ANPR/CCTV products and their networks and configuration
• Full UK driving licence and clear DBS (essential).
• Team Leadership & Field Coaching
• Maintenance Planning & Escalation Support
• Service Performance & KPI Management
• Multi‑Site Operational Oversight
• Stock & Scheduling Oversight
• Field Compliance & Safety Audits

Why Intelli-Park?

Because leadership starts on the ground. As a Maintenance & Monitoring Team Lead, you’ll play a key role in shaping how we deliver operational excellence. Whether it’s preventing downtime, supporting your team, or evolving how we maintain smart parking tech — your leadership will be essential to keeping Intelli-Park moving forward.