Maintenance and Monitoring Officer

Location: Office-based (High Wycombe), hybrid (3 days per week) after probation

Reports to: Maintenance & Monitoring Team Lead

Hours: Full-time, Monday–Friday (9am–5:30pm)

Contract: Permanent

Salary: Competitive + Benefits

Your VISTA Journey Starts Here

At Intelli-Park, we don’t just install smart parking solutions — we keep them running at peak performance. As a Maintenance & Monitoring Officer, you’ll be part of the technical heartbeat of our operations, proactively monitoring and maintaining our ANPR and smart infrastructure estate. Your work will directly impact uptime, efficiency, and profitability across our nationwide sites.

V – Visionary (Think Forward)

• Proactively analysing live ANPR systems using remote and local software tools.
• Identifying trends and recurring faults to support long-term technical strategies.
• Contributing to smarter, more sustainable maintenance models that reduce downtime and reactive callouts.

I – Intentional (Act with Purpose)

• Reviewing technical data and equipment status across all sites, ensuring issues are resolved within strict SLAs.
• Preparing specifications and estimates for minor works and repairs.
• Supporting pre- and post-inspection checks to ensure quality and compliance.

S – Synergy (Be Brilliant, Together)

• Liaising with engineers, service desk, landlords, and commercial teams to coordinate maintenance efforts.
• Supporting the Scheduling & Stock Controller with asset tracking and service readiness.
• Participating in toolbox talks, team briefings, and service reviews.

T – Tenacity (Stay Switched On)

• Reacting quickly to service alerts, reported faults, and site disruptions.
• Maintaining focus and accuracy while managing multiple priorities.
• Supporting field engineers with remote diagnostics and technical guidance.

A – Accountability (Own It)

• Maintaining accurate maintenance records and preparing performance reports.
• Ensuring all works meet quality standards and comply with safety protocols.
• Providing technical advice and helping shape long-term maintenance solutions.

What You’ll Be Responsible For

• Monitoring ANPR and smart parking systems for faults and performance issues.
• Logging, tracking, and escalating faults using internal systems and dashboards.
• Remotely inspecting and assessing reported issues, and coordinating repairs.
• Preparing specifications and estimates for minor works.
• Supporting inspections and ensuring maintenance quality standards.
• Operating within agreed maintenance budgets and SLAs.
• Maintaining audit-ready records and contributing to performance reporting.
• Assisting in the development of long-term technical maintenance strategies.

What You’ll Bring to the Park

• Experience in a similar technical maintenance or monitoring role.
• Strong understanding of car parking technology and ANPR hardware.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work independently and manage day-to-day workload effectively.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office (especially Excel); knowledge of Power BI, Power Query, and SQL (SSMS, TSQL) is beneficial.
• Experience building or interpreting monitoring reports using Excel or similar tools.
• A collaborative mindset and ability to adapt to changing demands.

Key Competencies

• System Monitoring & Fault Escalation
• Maintenance Scheduling & Documentation
• Technical Reporting & Data Analysis
• SLA & Compliance Awareness
• Collaboration & Communication
• Continuous Improvement

Why Intelli-Park? Because every smart system needs smart support. As a Maintenance & Monitoring Officer, you’ll be at the heart of our operational excellence — helping to keep our technology running smoothly, our clients satisfied, and our future moving forward.