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For Companies At a Glance
- Tasks: Drive client growth and satisfaction through strategic account management and innovative solutions.
- Company: Join Total Parking Solutions, a leader in car park management and technology.
- Benefits: Enjoy a competitive salary, hybrid working, and career progression opportunities.
- Why this job: Make a real impact in a dynamic industry while developing your professional skills.
- Qualifications: Proven experience in account management and strong presentation skills required.
- Other info: Flexible working hours and a vibrant team culture await you!
The predicted salary is between 40000 - 45000 £ per year.
Total Parking Solutions Ltd (TPS) is one of the UK’s leading providers of professional car park management services, supporting clients across retail, healthcare, commercial, residential and leisure sectors. We are now seeking a proactive and well-organised Key Account Manager to join our Customer Success function.
The Key Account Manager plays an important role in growing our estate value. Collaborative, driven and commercial, you will help design, and personally execute, strategic client growth plans to achieve your KPIs. These KPIs will focus on successfully cross-selling new products and services, upselling to secure new business and improving terms on existing contracts.
With support from the Head of Customer Strategy, design and execute strategic client growth plans which drive long-term sustainable revenue streams for Intelli-Park whilst increasing client satisfaction. Stay close to your clients so you can identify and share any emerging risks or threats within the industry or competitor landscape. Act as the voice of the client internally when discussing service or product improvements; stay informed about Intelli-Park products, services, and innovations to provide proactive solutions which add value to your clients.
Drive efficiency within the management of your portfolio by identifying opportunities to automate internal tasks and to improve client-facing processes. Contribute to the design of, and then execute, client contact plans that keep clients engaged and aware of the unique value we provide. Develop a positive personal brand across our business by fully embracing our VISTA values, every day, in every interaction. Contribute positively within team meetings and wider business meetings, striving to deliver service excellence to our clients and internal stakeholders. Present updates internally to keep account plans on-track.
Consistently achieve monthly sales and service KPIs including revenue growth, acquisition and CSAT. Challenge existing client contracts and identify areas of opportunity and risk. Be innovative and agile when results are below expectation; be proactive in interrogating our reporting tools and systems so that you understand and exploit the resources available to improve site and portfolio performance. Take responsibility for managing risks within your portfolio by identifying, flagging and resolving any issues, complaints or competitor threats.
Requirements:
- Astute commercial professional with proven experience as a Key Account Manager (minimum 2 years)
- Excellent presentation skills, able to deliver a compelling sales message and influence clients and colleagues
- Proven track record in achieving challenging commercial KPIs
- Strong working knowledge of account management principles and motivated to transferring this knowledge to others
- Confident in Microsoft Office and other digital tools
- Effective time-management and problem-solving skills
- Full UK driving licence
We operate a hybrid, flexible working policy with opportunities to work from home. Standard hours are Monday – Friday, 9:00am – 5:30pm, though flexibility may be required to meet business and client needs.
Competitive salary with career progression, ~20 days annual leave increasing with service, ~Hybrid working available after probationary period, ~Bike2Work Scheme, ~Regular incentives and social events, ~Pension scheme.
We welcome applicants from all backgrounds and celebrate diversity across our teams. Your personal information will be retained only for as long as necessary to fulfil the purpose it was collected for and will be securely destroyed in line with our data retention policy.
Key Account Manager -Service (Permanent) in Kettering employer: Intelli-Park
Contact Detail:
Intelli-Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager -Service (Permanent) in Kettering
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Key Account Manager role.
✨Tip Number 2
Research is key! Dive deep into Total Parking Solutions and understand their services, values, and recent projects. This knowledge will help you tailor your conversations and show them you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to present your experience and how it aligns with their needs. Focus on your achievements in account management and how you’ve driven growth in previous roles. Confidence is key when making a great impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Total Parking Solutions. Don’t miss out on this opportunity!
We think you need these skills to ace Key Account Manager -Service (Permanent) in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management and any relevant achievements that align with the job description. We want to see how you can contribute to our mission at Total Parking Solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us drive client satisfaction and revenue growth. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to meet KPIs and drive results. Numbers speak volumes, so if you've increased sales or improved client satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Total Parking Solutions!
How to prepare for a job interview at Intelli-Park
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Total Parking Solutions Ltd's services and innovations. Familiarise yourself with their client sectors and think about how your experience aligns with their needs. This will show that you're genuinely interested and prepared.
✨Showcase Your Achievements
Be ready to discuss specific examples of how you've successfully managed key accounts in the past. Highlight your achievements in meeting KPIs, upselling, and cross-selling. Use metrics to back up your claims; numbers speak volumes!
✨Engage with Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the company. Ask about their current challenges in client management or how they envision the future of parking solutions. This shows you’re proactive and engaged.
✨Embrace the VISTA Values
Familiarise yourself with the VISTA values of Intelli-Park Group and think about how you can embody these in your role. During the interview, weave these values into your responses to illustrate that you’re a cultural fit for the team.