Key Account Manager in Kettering

Total Parking Solutions Ltd (TPS) is one of the UK’s leading providers of professional car park management services, supporting clients across retail, healthcare, commercial, residential and leisure sectors. As part of the Intelli-Park Group, we are committed to delivering exceptional service while driving forward the Good to Great journey across the organisation.

Our work is guided by Intelli-Park’s VISTA values – Visionary, Intentional, Synergy, Tenacity and Accountability – which shape how we deliver for our clients, how we work together and how we continue to improve. We are now seeking a proactive and well-organised Key Account Manager to join our Customer Success function.

The Key Account Manager plays an important role in growing our estate value. Managing a high value client portfolio, you will build and develop strong partnerships that enable you to increase revenue across this portfolio. Collaborative, driven and commercial, you will help design, and personally execute, strategic client growth plans to achieve your KPIs. These KPIs will focus on successfully cross-selling new products and services, upselling to secure new business and improving terms on existing contracts. Demonstrating credibility and integrity, you will need to engage and influence different client stakeholder groups.

What We’re Looking For – VISTA Values in Action:

• Visionary – Think Forward
  • With support from the Head of Customer Strategy, design and execute strategic client growth plans which drive long-term sustainable revenue streams for Intelli-Park whilst increasing client satisfaction.
  • Build a value proposition for your clients which compels them to stay with Intelli-Park and to give us more of their business.
  • Stay close to your clients so you can identify and share any emerging risks or threats within the industry or competitor landscape.
  • Act as the voice of the client internally when discussing service or product improvements; think ahead to understand the impacts on client experience or client processes.
  • Stay informed about Intelli-Park products, services, and innovations to provide proactive solutions which add value to your clients.
• Intentional – Act with Purpose
  • Drive efficiency within the management of your portfolio by identifying opportunities to automate internal tasks and to improve client-facing processes.
  • Contribute to the design of, and then execute, client contact plans that keep clients engaged and aware of the unique value we provide.
  • Transform transactional interactions into meaningful relationships and partnerships, with every client.
  • Investigate any client issues promptly and resolve root cause issues first time.
• Synergy – Be Brilliant, Together
  • Develop a positive personal brand across our business by fully embracing our VISTA values, every day, in every interaction.
  • Contribute positively within team meetings and wider business meetings, striving to deliver service excellence to our clients and internal stakeholders.
  • Provide challenge across our wider business to ensure delivery meets client requirements.
  • Present updates internally to keep account plans on-track.
• Tenacity – Stay Switched On
  • Consistently achieve monthly sales and service KPIs including revenue growth, acquisition and CSAT.
  • Ensure delivery meets contractual SLAs and KPIs.
  • Negotiate with clients to achieve the best contractual outcomes for Intelli-Park; challenge existing client contracts and identify areas of opportunity and risk.
  • Maintain resilience and adaptability in a fast-paced, evolving environment.
• Accountability – Own It
  • Be innovative and agile when results are below expectation; come up with new ways of working so that KPIs are achieved.
  • Be proactive in interrogating our reporting tools and systems so that you understand and exploit the resources available to improve site and portfolio performance.
  • Take responsibility for managing risks within your portfolio by identifying, flagging and resolving any issues, complaints or competitor threats.
  • Uphold Intelli-Park’s standards of excellence and compliance at all times.

Skills, Knowledge and Experience

• Astute commercial professional with proven experience as a Key Account Manager (minimum 2 years).
• Demonstrable experience of driving revenue growth through a portfolio.
• Excellent presentation skills, able to deliver a compelling sales message and influence clients and colleagues.
• Proven track-record in achieving challenging commercial KPIs.
• Proven track-record in acquisition from existing customer/client bases.
• Experience in working with different variation of contract types including MSAs, frameworks and bespoke contracts.
• Preferably educated to A-Level or higher; having a qualification in business studies or analytics would be advantageous.
• Strong administrative and organisational skills with meticulous attention to detail.
• Strong working knowledge of account management principles and motivated to transferring this knowledge to others.
• A proactive, professional approach with a positive, can-do attitude.
• Confident in Microsoft Office and other digital tools.
• Effective time-management and problem-solving skills.
• Full UK driving licence.

Reporting to: Head of Customer Success

Location & Hours: This role is to be based near one of Intelli-Park’s Offices, with client visits expected. Ideally this role will be based in Kettering but we can also consider Sheffield. We operate a hybrid, flexible working policy with opportunities to work from home. Standard hours are Monday – Friday, 9:00am – 5:30pm, though flexibility may be required to meet business and client needs.

Why Join Us?

• Competitive salary with career progression.
• 20 days annual leave increasing with service.
• Hybrid working available after probationary period.
• Bike2Work Scheme.
• Corporate Eyecare.
• Regular incentives and social events.
• Pension scheme.

Our Commitment

At Intelli-Park, we believe in equal opportunity and inclusivity. We welcome applicants from all backgrounds and celebrate diversity across our teams.

Your personal information will be retained only for as long as necessary to fulfil the purpose it was collected for and will be securely destroyed in line with our data retention policy.