At a Glance
- Tasks: Handle appeals for Parking Charge Notices and manage customer communications.
- Company: Join The Bank Park Group, part of the innovative Intelli-Park Group.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and professional development opportunities.
- Other info: Hybrid working model after probation with excellent career growth potential.
- Why this job: Be part of a supportive team and make a real difference in customer service.
- Qualifications: Strong communication skills and administrative experience required.
The predicted salary is between 24785 - 24785 £ per year.
An exciting opportunity has arisen for an experienced Appeals Officer to join The Bank Park Group, which is an ever-expanding business and part of the Intelli-Park Group. We now have an attractive and exciting opportunity for a motivated, ambitious and driven individual to provide administrative support, working closely with different departments within the organisation.
Location: Sheffield / Hybrid (full time in the office for the 6x month probation period, 3x days thereafter)
Contract: Full-Time, Permanent
Hours: Full-Time, 09:00am - 17:30pm
Reports to: Appeals Team Leader
Salary: £24,785
Role Overview: We are seeking a Case Administrator to join our team. In this role, you will:
- Handle appeals related to Parking Charge Notices (PCNs)
- Manage incoming and outgoing emails regarding PCNs and other company matters
- Respond to requests for information on issued PCNs
- Address enquiries and complaints related to PCNs
- Assist with other tasks connected to appeals and correspondence received
Key Responsibilities:
- Review and process PCN appeals promptly
- Communicate with customers via Intelli-verse, email and post
- Maintain accurate records of all correspondence
- Work closely with the admin manager to resolve issues
- Ensure compliance with relevant laws and regulations
- Undertake reasonable additional duties as required
- Communicate good relationship with debt collection regarding cancellations and ensure PCNs are pursued correctly.
Qualifications:
- Strong written and verbal communication skills
- Excellent attention to detail
- Ability to work independently and manage your workload
- Proficient with basic computer applications
- Administrative experience required
- Comfortable working with multiple systems
- Keen interest in technology
- Understanding of parking regulations is beneficial but not required
Working Hours: Full-time position
Probationary period applies
Benefits:
- Join a supportive and friendly team
- 28 days of annual leave including (8) bank holidays (must be taken within the holiday year and cannot be carried over)
- Pension scheme participation
- Reimbursement for work-related expenses, subject to prior approval and submission of receipts
- Professional development opportunities
Legal Requirements: Applicants must have the legal right to work in the UK
Appeals Officer employer: Intelli-Park
Intelli-Park is an exceptional employer that values teamwork and proactive communication, making it an ideal place for those looking to thrive in a supportive environment. With a flexible hybrid work model post-probation, employees enjoy a balanced work-life dynamic while benefiting from opportunities for professional growth and development. Located in the picturesque Wooburn Green, the company fosters a culture of collaboration and commitment to client satisfaction, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Appeals Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Intelli-Park. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Intelli-Park before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Appeals Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Intelli-Park:Your cover letter is your chance to shine! Tell us why you want to work at Intelli-Park specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Intelli-Park!
How to prepare for a job interview at Intelli-Park
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
