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For Companies At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery.
- Company: Join Total Parking Solutions, a leader in car park management services.
- Benefits: Competitive salary, career progression, hybrid working, and regular incentives.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: Strong communication and administrative skills required.
- Other info: Office-based role with occasional client visits; equal opportunities employer.
The predicted salary is between 31000 - 35000 £ per year.
Total Parking Solutions Ltd (TPS) is one of the UK’s leading providers of professional car park management services, supporting clients across retail, healthcare, commercial, residential and leisure sectors. As part of the Intelli-Park Group, we are committed to delivering exceptional service while driving forward the Good to Great journey across the organisation. Our work is guided by Intelli-Park’s VISTA values – Visionary, Intentional, Synergy, Tenacity and Accountability.
We are now seeking a proactive and well-organised Account Manager to join our Customer Success function in Kettering.
Job Summary
As an Account Manager, you will play a vital role supporting the Head of Customer Success in ensuring a smooth, efficient and professional service to TPS clients. You will manage daily client queries, complete key administrative tasks, and help maintain strong long-term client relationships. This is an excellent opportunity for someone with strong communication and administrative skills who thrives in a structured environment and enjoys working collaboratively to deliver consistent, high-quality outcomes.
Key Responsibilities
- Think ahead to understand the impacts on client experience or client processes.
- Stay informed about Intelli-Park products, services, and innovations to provide proactive solutions which add value to your clients.
- Drive efficiency within the management of your portfolio by identifying opportunities to automate internal tasks and to improve client-facing processes.
- Contribute to the design of, and then execute, client contact plans that keep clients engaged and aware of the unique value we provide.
- Transform transactional interactions into meaningful relationships and partnerships, with every client (where there is growth potential).
- Investigate any client issues promptly and resolve root cause issues first time.
- Develop a positive personal brand across our business by fully embracing our VISTA values, every day, in every interaction.
- Provide challenge across our wider business to ensure delivery meets client requirements.
- Present updates internally to keep account plans on-track.
- Consistently achieve monthly sales and service KPIs including revenue growth and CSAT.
- Ensure delivery meets contractual SLAs and KPIs.
- Negotiate with clients to achieve the best contractual outcomes for Intelli-Park; challenge existing client contracts and identify areas of opportunity and risk.
- Maintain resilience and adaptability in a fast-paced, evolving environment.
- Be innovative and agile when results are below expectation; come up with new ways of working so that KPIs are achieved.
- Take responsibility for managing risks within your portfolio by identifying, flagging and resolving any issues, complaints or competitor threats.
- Uphold Intelli-Park’s standards of excellence and compliance at all times.
Why Join Us?
- Competitive salary with career progression
- 20 days annual leave increasing with service
- Hybrid working available after probationary period
- Bike2Work Scheme
- Corporate Eyecare
- Regular incentives and social events
- Pension scheme
This is an office-based role in Kettering but occasional travel to see clients may be required. Applicants must provide proof of identity and eligibility to work in the UK at interview. Personal data will be stored securely and only for as long as necessary, in accordance with our data retention policy. We are an equal opportunities employer and welcome applicants from all backgrounds.
Account Manager employer: Intelli-Park
Contact Detail:
Intelli-Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Account Manager role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Have a quick summary of your skills and experiences ready to go, so you can showcase how you align with TPS's VISTA values.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows you're genuinely interested in the role and helps keep you top of mind for the hiring team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining TPS. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills: As an Account Manager, strong communication is key! Make sure your written application reflects your ability to convey ideas clearly and effectively. Use concise language and keep it professional yet friendly.
Highlight Your Organisational Skills: We love a well-organised candidate! In your application, showcase your ability to manage multiple tasks and priorities. Mention any tools or methods you use to stay on top of things, as this will resonate with our structured environment.
Embrace Our VISTA Values: Familiarise yourself with our VISTA values and weave them into your application. Show us how you embody these principles in your work and how they align with your approach to client relationships and teamwork.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Intelli-Park
✨Know Your VISTA Values
Before the interview, take some time to familiarise yourself with Intelli-Park's VISTA values: Visionary, Intentional, Synergy, Tenacity, and Accountability. Think about how these values align with your own experiences and be ready to share examples of how you've embodied them in your previous roles.
✨Showcase Your Client Management Skills
As an Account Manager, your ability to manage client relationships is crucial. Prepare specific examples of how you've successfully handled client queries or resolved issues in the past. Highlight any proactive solutions you implemented that added value to your clients.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in a fast-paced environment. Think of instances where you identified root causes of client issues and how you resolved them effectively. This will show your tenacity and accountability in ensuring client satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the Account Manager role. This not only shows your interest but also helps you assess if the company is the right fit for you.