Senior Interaction Designer - Newport in Oakfield

The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams, aligning with Government Design Principles.

Key responsibilities include:

• Identifying and resolving complex public infrastructure issues.
• Promoting best practices and standards in user-centred design.
• Mentoring junior designers.
• Taking ownership of design activities, such as facilitating critiques and documenting user journeys.
• Possessing excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders.

This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office.

Main duties consist of but are not limited to:

• Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data.
• Promote and Implement Design Excellence: Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard.
• Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers, focusing on their development, the quality of their work, and ensuring adherence to best practices.

Person specification:

• Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team.
• Experience in designing accessible solutions across various channels to meet customer needs.
• Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps.
• Proficient in using prototyping tools like GOV.UK Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes.
• Experience in conducting usability testing, either independently or collaboratively with user researchers.
• Demonstrated experience working with the GOV.UK Design System, Service Manual, and design principles, including the ability to recommend new patterns or update existing ones within the system.
• Experience in leading community of practice activities.
• Proven ability to mentor and coach designers across the UCD profession.

How to Apply:

Click the 'Apply now' button and complete the application form by providing the following:

• Your CV: Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc. Make sure it clearly shows how you meet the essential criteria listed in the Person Specification.
• 750-word Personal Statement: Use this to explain why you're suitable for the role. Structure your statement around the essential criteria in the Person Specification. Make sure to provide clear examples to show how you meet each requirement.

Behaviours: We'll assess you against these behaviours during the selection process: Leadership, Working Together, Developing Self and Others, Delivering at Pace.

Benefits:

• Alongside your salary of £47,766, Intellectual Property Office contributes £13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• Unlimited Pluralsight video learning access.
• Access to Microsoft's ESI training suite.
• Hybrid working with no core hours.
• Substantial support for career progression.
• 25 days annual leave moving to 30 days in annual increments.
• You will also get 8 days public leave and 1 day privilege leave.

Please note that benefits may be subject to change.

Selection process details: This vacancy is using Success Profiles and will assess your Behaviours and Experience.

Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance. For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance.

For this role, the successful individual will need to have consistently lived in the UK for a minimum of 5 years in order to meet the relevant security clearance.

Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK.

If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact.

Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference.

This post is being advertised to Internal, across Government and external candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment.

We do not routinely reimburse travel expenses for candidates; however, if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information.

In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text.

If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know.

Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process.

For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document.

Security: Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Nationality requirements: This job is broadly open to the following groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).

Diversity and Inclusion: The Civil Service is committed to attract, retain and invest in talent wherever it is found.