Intellectual Property Office in Newport is seeking a Customer Support Advisor to answer calls and emails, route complex queries to appropriate teams, and support appointment bookings from our Newport office.
You will work within a two-team unit of 16, spending at least 20% onsite and completing a four-week hybrid training before progressing to independent calls, while developing knowledge of Intellectual Property and gaining opportunities across the organisation.
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Hybrid IP Customer Support Specialist in Newport employer: Intellectual Property Office
The Intellectual Property Office (IPO) is an exceptional employer, offering a dynamic work environment in Newport that champions innovation and technology. With a strong focus on employee development, the IPO provides extensive career progression opportunities, hybrid working arrangements, and a supportive culture that values continuous improvement and collaboration. Employees enjoy generous benefits, including a robust pension scheme, unlimited access to learning resources, and ample annual leave, making it a rewarding place to build a meaningful career.
Contact Details:
Intellectual Property Office Recruitment Team
