The Intellectual Property Office is seeking a Customer Support Advisor to help customers via email and phone, with two teams totaling 16 at full capacity. You will log and escalate queries, book visits, and contribute to continuous improvement in a hybrid Newport-based role requiring 20% office attendance.
The four-week hybrid training leads to independent handling of calls with support from colleagues as you develop knowledge across IP topics and processes.
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Hybrid Customer Support Advisor employer: Intellectual Property Office
The Intellectual Property Office (IPO) is an exceptional employer, offering a dynamic work environment in Newport that champions innovation and technology. With a strong focus on employee development, the IPO provides extensive career progression opportunities, hybrid working arrangements, and a supportive culture that values continuous improvement and collaboration. Employees enjoy generous benefits, including a robust pension scheme, unlimited access to learning resources, and ample annual leave, making it a rewarding place to build a meaningful career.
Contact Details:
Intellectual Property Office Recruitment Team
