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- Tasks: Lead user research to transform services and enhance user experiences.
- Company: Join the Intellectual Property Office, a supportive and inclusive team.
- Benefits: Competitive salary, generous leave, flexible working, and professional development opportunities.
- Why this job: Make a real impact on user experiences while developing your skills.
- Qualifications: Experience in user research and understanding of user-centred practices.
- Other info: Enjoy a dynamic work environment with excellent career growth and wellbeing initiatives.
The predicted salary is between 36736 - 36736 £ per year.
At the IPO, as a Senior User Researcher, you will be a key member of the user research team, working at the forefront of our digital Transformation program. You will work to deliver radical changes to our services that meet the needs of our customers and our colleagues. You will have experience of practical user research and an understanding of different methodologies. You will be able to plan, lead and execute user research activities in your allocated project and be able to collaborate across projects and professions when needed. You will be joining a well-established, inclusive and close-knit team of professionals who are passionate about improving the experiences of our users. You can expect a warm welcome, and to be supported in all aspects of personal and professional development. You’ll be encouraged to spend time developing your skills and supported to gain or maintain professional qualifications and accreditations.
Working Style: This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.
Primary duties consist of but are not limited to:
- Plan and deliver user research to support your allocated project.
- Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery.
- Work with others to align user research activities with wider plans to inform a service proposition.
- Mentor, coach and train B1 (junior)/B2 (mid-weight) User Researchers (line management is not currently required, but may feature as the team grows).
- Be proactive in user research planning – define research objectives, methodology, sampling approach and give recommendations, ensuring that the needs of all users are considered in design and delivery.
- Be confident to apply user research methods in practice and seek support and advice from colleagues on choice of methods where required to increase your user research toolkit.
- Support the development and promotion of research strategies to understand user needs for a service, and continually test and improve the service.
- Present findings that inform wider decisions to key internal and external stakeholders and support at departmental service assessments.
- Contribute to the user research community across government.
Person specification:
- Experience in delivering user research in an AGILE project environment.
- Strong understanding of user-centred practices.
- Strong understanding of the GDS Service Manual.
Alongside your salary of £36,736, Intellectual Property Office contributes £10,642 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
A flexible working scheme with excellent development opportunities.
25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave.
Family friendly policies that support modern working families and individuals with caring responsibilities.
A variety of support functions; Staff Counselling Service, Peer to Peer Support Group.
Eligibility for special and office-wide bonus payments.
The opportunity to form part of our many inclusive network groups.
A range of wellbeing initiatives; Onsite Gym (Newport office), Eye Care Scheme, Volunteering Programme, Cycling facilities.
Free car parking is available on site at our Newport office. On-site shop, restaurant and coffee shop at our Newport office.
Senior User Researcher in Newport employer: Intellectual Property Office UK
Contact Detail:
Intellectual Property Office UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher in Newport
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the IPO on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Senior User Researcher.
✨Tip Number 2
Prepare for the interview by brushing up on user research methodologies. We want to show that we can not only plan and execute research but also adapt our approach based on project needs. Be ready to share examples from your past work!
✨Tip Number 3
Don’t forget to showcase your passion for user-centred design! During interviews, let’s discuss how we’ve championed user needs in previous roles. This will resonate well with the IPO's focus on improving user experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress and stay updated on any new opportunities that pop up.
We think you need these skills to ace Senior User Researcher in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience with user research methodologies and how they align with the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Experience: When detailing your past roles, focus on specific projects where you've successfully delivered user research. Use examples that demonstrate your understanding of user-centred practices and AGILE environments. This will help us see your practical experience in action!
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and ensure your passion for user research shines through. We appreciate straightforward communication, so make it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at Intellectual Property Office UK
✨Know Your User Research Methodologies
Make sure you brush up on various user research methodologies before the interview. Be ready to discuss how you've applied these methods in past projects, especially in an AGILE environment. This will show that you not only understand the theory but can also put it into practice.
✨Showcase Your Collaborative Spirit
Since this role involves working closely with other teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight your ability to champion user-centred practices and how you’ve aligned research activities with broader project goals.
✨Prepare to Present Findings
You’ll likely need to present your research findings to stakeholders, so practice summarising your insights clearly and concisely. Think about how you can tailor your presentation style to different audiences, ensuring that your findings are accessible and actionable.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and how user research is integrated into their digital transformation programme. This shows your genuine interest in the role and helps you assess if it's the right fit for you.