At a Glance
- Tasks: Lead user research to transform services and enhance user experiences.
- Company: Join the inclusive team at the Intellectual Property Office.
- Benefits: Competitive salary, flexible working, 25-30 days leave, and wellness initiatives.
- Other info: Supportive environment with excellent career development opportunities.
- Why this job: Make a real impact on user-centred service design and delivery.
- Qualifications: Experience in user research and understanding of AGILE methodologies.
The predicted salary is between 47766 - 47766 £ per year.
At the IPO, as a Lead User Researcher, you will be a key member of the user research team, working at the forefront of our digital Transformation program. You will work to deliver radical changes to our services that meet the needs of our customers and our colleagues.
You will have strong experience of practical user research and an understanding of different methodologies. You will be able to plan, lead and execute user research activities in your allocated project and be able to lead, support and collaborate across projects and professions when needed.
You will be joining a well-established, inclusive and close-knit team of professionals who are passionate about improving the experiences of our users. You can expect a warm welcome, and to be supported in all aspects of personal and professional development. You’ll be encouraged to spend time developing your skills and supported to gain or maintain professional qualifications and accreditations.
This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.
At this level, you will be expected to:
- Plan and deliver user research to support your allocated project
- Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery
- Work with others to align user research activities with wider plans to inform a service proposition
- Mentor, coach and train B1 (junior)/B2 (mid-weight)/B3 (Senior) User Researchers (line management is not currently required, but may feature as the team grows)
- Lead user research planning – define research objectives, methodology, sampling approach and give recommendations, ensuring that the needs of all users are considered in design and delivery.
- Lead the application of user research methods in practice and provide support and advice to colleagues on choice of methods where required to increase your user research toolkit.
- Lead the development and promotion of research strategies to understand user needs for a service, and continually test and improve the service
- Confidently present findings that inform wider decisions to key internal and external stakeholders and support at departmental service assessments
- Actively contribute to the user research community across government
Person specification:
- Experience in delivering user research in an AGILE project environment
- Strong understanding of user-centred practices
- Strong understanding of the GDS Service Manual
Alongside your salary of £47,766, Intellectual Property Office contributes £13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
A flexible working scheme with excellent development opportunities
25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave
Family friendly policies that support modern working families and individuals with caring responsibilities
A variety of support functions; Staff Counselling Service, Peer to Peer Support Group
Eligibility for special and office-wide bonus payments
The opportunity to form part of our many inclusive network groups.
A range of wellbeing initiatives; Onsite Gym (Newport office), Eye Care Scheme, Volunteering Programme, Cycling facilities
Free car parking is available on site at our Newport office
On-site shop, restaurant and coffee shop at our Newport office.
Lead User Researcher in Newport employer: Intellectual Property Office UK
At the Intellectual Property Office, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises personal and professional development. As a Lead User Researcher in our Newport office, you will benefit from flexible working arrangements, generous annual leave, and access to various wellbeing initiatives, all while contributing to meaningful projects that enhance user experiences. Join our close-knit team and enjoy opportunities for growth, mentorship, and collaboration in a dynamic environment dedicated to user-centred practices.
Contact Details:
Intellectual Property Office UK Recruitment Team
