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- Tasks: Provide immediate support to individuals in crisis through empathetic listening and intervention.
- Company: Join a dedicated team of mental health professionals making a real difference.
- Benefits: Flexible part-time remote work with opportunities for personal growth.
- Why this job: Be a lifeline for those in need and help save lives.
- Qualifications: 1-3 years experience in helplines and strong communication skills required.
- Other info: Ideal for those passionate about mental health and crisis support.
As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls. Your role is crucial in offering empathetic and non-judgmental listening, crisis intervention, and both internal and external referral services. You will work closely with a team of mental health professionals to ensure the safety and well-being of callers and provide them with appropriate resources.
This is a part-time remote role with the flexibility to decide where you want to work. Local candidates who speak the local language are preferred but others can still be considered.
Role & Responsibilities- Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
- Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques.
- Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
- Maintaining accurate and detailed call reports on key issues and referrals actioned.
- Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR).
- Supporting in the development of appropriate crisis management plans to support callers in crisis.
- Making a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed.
- Ensuring smooth and diligent handover process to next shift personnel.
- Dedicating entire shift to intellect tasks and responsibilities only.
- Conducting risk assessments, including lethality assessment for suicide cases.
- 1 - 3 years of experience in helplines, either in a paid or voluntary capacity.
- Can effectively communicate in their native language.
- Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases).
- Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case.
- Have a background in mental health or emergency services.
- Completed training in Crisis Intervention or Suicide Prevention.
- Can effectively communicate in more than 1 language.
- Maintain professional indemnity insurance.
Crisis Helpline Responder employer: Intellect
Contact Detail:
Intellect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Helpline Responder
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for a Crisis Helpline Responder role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your listening skills! Since this role is all about empathetic communication, try role-playing with a friend or family member. This will help you get comfortable with responding to crisis situations and improve your ability to assess needs quickly.
✨Tip Number 3
Show off your experience! When you get the chance to chat with potential employers, highlight your past work in helplines or any relevant training you've completed. Make sure they know you’re ready to handle high-stress situations with grace.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Crisis Helpline Responder
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with others. Use examples from your past experiences that demonstrate your compassionate approach, especially in high-stress situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences are easy to understand. This will help us see how you can fit into our team.
Tailor Your Application: Make sure to customise your application for the Crisis Helpline Responder role. Refer to the job description and align your skills and experiences with the responsibilities listed. This shows us you’re genuinely interested in the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Intellect
✨Know Your Crisis Intervention Techniques
Familiarise yourself with various crisis intervention techniques and de-escalation strategies. Be ready to discuss how you've applied these in past experiences, as this will show your understanding of the role's demands.
✨Show Empathy and Active Listening Skills
During the interview, demonstrate your ability to listen actively and respond empathetically. Use examples from your previous roles where you successfully supported individuals in distress, highlighting your non-judgmental approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills in high-pressure situations. Practice responding to hypothetical crisis scenarios, focusing on your thought process and the steps you would take to ensure caller safety.
✨Understand Data Protection Responsibilities
Brush up on your knowledge of data protection laws, especially GDPR, as it’s crucial for this role. Be prepared to discuss how you would handle sensitive information while maintaining confidentiality during calls.
