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For Companies At a Glance
- Tasks: Provide 1st and 2nd line technical support to users remotely.
- Company: Join a dynamic remote IT team focused on modern tools and collaboration.
- Benefits: Enjoy flexible hours, competitive salary, and a training budget for certifications.
- Other info: Fully remote role with a focus on inclusivity and collaboration.
- Why this job: Kickstart your tech career in a supportive environment with growth opportunities.
- Qualifications: Some helpdesk experience and basic networking knowledge are essential.
The predicted salary is between 28800 - 48000 £ per year.
Remote Junior Support Engineer
Location: Remote (UK or EU preferred)
Type: Full-time | Entry-Level
Reports To: Support Team Lead / IT Operations Manager
About the Role
We are looking for a proactive and enthusiastic Junior Support Engineer to join our remote IT team. This is an ideal opportunity for a tech-savvy individual looking to start their career in support engineering while working with modern tools and systems in a collaborative environment. You\’ll play a key role in resolving user issues, maintaining IT systems, and delivering a world-class support experience.
Responsibilities
- Provide 1st and 2nd line technical support to end-users via ticketing systems, email, and remote tools.
- Troubleshoot hardware, software, and network issues across MacOS, Windows, and Linux systems.
- Assist with onboarding and offboarding processes (account setup, hardware provisioning, access control).
- Maintain accurate documentation of technical issues and support processes.
- Support SaaS platforms like Google Workspace, Microsoft 365, Zoom, Slack, and Atlassian tools.
- Escalate complex incidents to senior engineers and follow up to ensure resolution.
- Contribute to knowledge base and internal process improvements.
What We’re Looking For
Must-Haves:
- Some experience in a helpdesk or IT support role (internships or freelancing welcome).
- Understanding of basic networking, user account management, and OS troubleshooting.
- Excellent communication skills and ability to explain technical issues clearly to non-technical users.
- Comfortable working independently in a remote team setup.
Nice-to-Haves:
- Exposure to ITSM/ticketing tools (Jira, Zendesk, Freshdesk, etc.).
- Familiarity with scripting (PowerShell, Bash, Python) is a plus.
- Certifications like CompTIA A+, ITIL Foundations, or Google IT Support are a bonus.
What We Offer
- Fully remote working with flexible hours.
- Mentorship and career progression toward systems engineering, DevOps, or cybersecurity.
- Training budget for certifications and learning tools.
- Competitive salary and benefits.
- Inclusive and collaborative remote culture.
Remote Support Engineer employer: Intellect Group
Contact Detail:
Intellect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems like Jira or Zendesk. Having a basic understanding of these platforms can give you an edge during interviews, as it shows you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills across different operating systems, especially MacOS, Windows, and Linux. Being able to demonstrate your problem-solving abilities in these environments will make you a more attractive candidate.
✨Tip Number 3
Engage with online communities or forums related to IT support. Networking with professionals in the field can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Consider obtaining relevant certifications like CompTIA A or Google IT Support. These credentials not only enhance your knowledge but also demonstrate your commitment to the field, making you stand out to potential employers.
We think you need these skills to ace Remote Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in IT support or helpdesk roles, even if it's from internships or freelance work. Emphasise your understanding of networking and troubleshooting across different operating systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your communication skills and ability to explain technical issues to non-technical users.
Showcase Relevant Skills: If you have experience with ITSM/ticketing tools or scripting languages, be sure to include these in your application. Highlighting these skills can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Intellect Group
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of basic networking, user account management, and OS troubleshooting. Be prepared to discuss any relevant experience you have, even if it's from internships or freelance work.
✨Communicate Clearly
Since you'll be explaining technical issues to non-technical users, practice articulating complex concepts in simple terms. This will demonstrate your excellent communication skills, which are crucial for the role.
✨Familiarise Yourself with Tools
If you have experience with ITSM or ticketing tools like Jira or Zendesk, be ready to talk about it. If not, do a bit of research on these platforms so you can show your willingness to learn and adapt.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.