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For Companies At a Glance
- Tasks: Provide top-notch IT support both onsite and remotely to professional users.
- Company: Established professional services organisation based in London.
- Benefits: Flexible hybrid work, career progression, and a supportive team environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a real difference.
- Qualifications: Experience in 1st and 2nd line support with strong communication skills.
- Other info: Great opportunities for growth in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
A well-established professional services organisation in London seeks a hands-on IT Support Engineer to enhance their support team. This role offers a mix of onsite and remote work, focusing on providing high-quality support to a professional user base.
Ideal candidates will have:
- Solid experience in 1st and 2nd line support
- Strong communication abilities
- A background in troubleshooting Windows and Microsoft applications
Opportunities for career progression in a dynamic environment are provided.
Hybrid IT Support Engineer (1st/2nd Line) in London employer: Intellect Group
Contact Detail:
Intellect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Support Engineer (1st/2nd Line) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in professional services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you’ve solved problems with Windows and Microsoft applications. We want to see your hands-on experience shine!
✨Tip Number 3
Show off your communication skills! Practice explaining technical concepts in simple terms. Remember, you’ll be supporting a professional user base, so being clear and concise is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid IT Support Engineer (1st/2nd Line) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess with Windows and Microsoft applications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've provided high-quality support in the past and how you can bring that same energy to us.
Show Off Your Communication Skills: Since this role involves supporting a professional user base, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you effectively communicate technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our dynamic environment!
How to prepare for a job interview at Intellect Group
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills, especially with Windows and Microsoft applications. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Show Off Your Communication Skills
Since you'll be dealing with a professional user base, practice explaining technical issues in simple terms. Think of examples where you've successfully communicated with non-technical users to resolve their problems.
✨Prepare for Hybrid Work Questions
As this role involves both onsite and remote work, be prepared to discuss your experience in both settings. Share how you manage your time and maintain productivity when working remotely.
✨Demonstrate Your Problem-Solving Mindset
Employers love candidates who can think on their feet. Prepare to answer situational questions that test your problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
