Junior Infrastructure Engineer - IT Solutions Provider

Junior Infrastructure Engineer – Managed Service Provider

Location: London (Hybrid)

Overview

I’m working with a well-established Managed Service Provider looking for a Junior Infrastructure Engineer to support and deliver infrastructure services across a varied client base.

This role is ideal for someone coming from a 2nd line / junior infrastructure background, who’s comfortable with core Microsoft technologies and wants more exposure to infrastructure projects, cloud, and client-facing work within an MSP environment.

Key Responsibilities

• Provide 2nd–3rd line support across servers, cloud, networking, and end-user environments.
• Support senior engineers with infrastructure and cloud projects.
• Assist with day-to-day management of customer environments (on-prem and Azure).
• Troubleshoot escalated tickets involving Active Directory, servers, networking, and security.
• Work directly with customers where required, escalating complex issues appropriately.
• Maintain clear technical documentation and contribute to improving internal processes.

Core Technical Skills

• Windows Server & Active Directory (Users, GPO, DNS, DHCP).
• Basic Azure exposure (VMs, storage, permissions).
• Virtualisation fundamentals (Hyper-V and/or VMware).
• Backup fundamentals (Veeam, Acronis, or similar).
• MSP experience preferred (or strong support background in a fast-paced environment).

Very Desirable Project Experience

• Workstation imaging and rollout projects (Autopilot, MDT, SCCM or similar).
• Office moves / site setups (networking, Wi-Fi, end-user setups).
• Microsoft 365 tenant migrations or upgrades.
• Assisting with server upgrades or cloud migrations.

(Hands-on involvement or supporting roles in these projects is absolutely fine.)