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For Companies IT Support Engineer – MSP / Field Support – London-Based Clients (Mon–Fri)
Location: London (mix of client site work and remote support)
Client: A well-established London-based MSP
We\’re working with a growing London-based Managed Service Provider (MSP) that\’s looking to bring on an experienced IT Support Engineer to support their expanding client base across the city.
This is a Monday to Friday position only, with no night or weekend shifts. The role involves a blend of field-based work at client sites in London and remote support from home on the days you\’re not on-site.
You must be based in London (or very nearby) as travel to client offices across Greater London is a regular part of the role.
The Role
As an IT Support Engineer, you’ll play a key part in delivering technical support and projects for a range of clients across industries. Your week will typically include 1 to 5 days per week onsite, depending on support needs and scheduled work, with the rest of your time spent working remotely from home.
The role sits within a skilled technical team and offers exposure to a wide range of Microsoft and cloud technologies, as well as career development and certification support.
Key Responsibilities
- Provide technical support across Microsoft platforms: Microsoft 365, Azure, Windows Server, Entra ID (Azure AD), Intune, SharePoint, Exchange, etc.
- Troubleshoot a variety of technical issues including workstations, cloud services, user access, software, and networking (DNS, VPN, firewalls).
- Attend client sites across London for onsite support, installations, and project delivery.
- Provide remote helpdesk support using RMM and PSA tools on days not spent on-site.
- Ensure tickets are logged, managed, and resolved in line with SLAs.
- Collaborate with internal engineers and escalate when needed.
- Maintain internal documentation and follow best practices.
What We’re Looking For
- 3+ years of experience in an MSP or fast-paced multi-client IT environment.
- Solid knowledge of:
- Microsoft 365, Azure, Windows Server, Intune, Entra ID
- Networking fundamentals (DNS, firewalls, VPNs, VLANs)
- RMM/PSA tools such as NinjaOne, ConnectWise, Datto
- Excellent client-facing skills with a strong focus on communication and service delivery.
- Self-starter with the ability to manage field and remote work independently.
- Must be currently living in London or able to easily commute across London.
- Bonus: Microsoft certifications (AZ-104, MS-100/101), PowerShell, or ISO/GDPR awareness.
What’s on Offer
- Monday to Friday only – no night or weekend shifts
- Hybrid structure – mix of client site visits and remote work
- Work with a well-established MSP with modern tooling and technologies
- Training and certification support
- Exposure to a variety of client environments, industries, and tech stacks
- Supportive team and real opportunities for growth and progression
IT Support Engineer – MSP / Field Support – London-Based Clients employer: Intellect Group
Contact Detail:
Intellect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer – MSP / Field Support – London-Based Clients
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. Attend local tech meetups or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and technical expertise. This is a great way to demonstrate your capabilities beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle client interactions. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Engineer – MSP / Field Support – London-Based Clients
How to prepare for a job interview at Intellect Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and other relevant technologies. Be prepared to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions in these areas.
✨Show Off Your Client-Facing Skills
Since this role involves a lot of client interaction, practice how you communicate technical information clearly and effectively. Think of examples where you've provided excellent service or resolved client issues to demonstrate your skills.
✨Familiarise Yourself with RMM/PSA Tools
Get comfortable with tools like NinjaOne or ConnectWise before the interview. Being able to talk about your experience with these platforms will show that you're ready to hit the ground running in a fast-paced MSP environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific technical problems or client situations. Prepare by thinking through past experiences and how you approached similar challenges, highlighting your problem-solving skills and ability to work independently.
