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For Companies At a Glance
- Tasks: Provide IT support and troubleshoot technical issues for diverse clients in London.
- Company: Join a well-established Managed Service Provider with a modern approach.
- Benefits: Enjoy a Monday to Friday schedule, hybrid work, and training support.
- Why this job: Gain hands-on experience with cutting-edge technologies and grow your career.
- Qualifications: 3+ years in IT support, strong networking knowledge, and excellent communication skills.
- Other info: Dynamic team environment with real opportunities for progression.
The predicted salary is between 36000 - 60000 £ per year.
IT Support Engineer – MSP / Field Support – London-Based Clients (Mon–Fri)
Location: London (mix of client site work and remote support)
Client: A well-established London-based MSP
We\’re working with a growing London-based Managed Service Provider (MSP) that\’s looking to bring on an experienced IT Support Engineer to support their expanding client base across the city.
This is a Monday to Friday position only, with no night or weekend shifts. The role involves a blend of field-based work at client sites in London and remote support from home on the days you\’re not on-site.
You must be based in London (or very nearby) as travel to client offices across Greater London is a regular part of the role.
The Role
As an IT Support Engineer, you’ll play a key part in delivering technical support and projects for a range of clients across industries. Your week will typically include 1 to 5 days per week onsite, depending on support needs and scheduled work, with the rest of your time spent working remotely from home.
The role sits within a skilled technical team and offers exposure to a wide range of Microsoft and cloud technologies, as well as career development and certification support.
Key Responsibilities
- Troubleshoot a variety of technical issues including workstations, cloud services, user access, software, and networking (DNS, VPN, firewalls).
- Attend client sites across London for onsite support, installations, and project delivery.
- Provide remote helpdesk support using RMM and PSA tools on days not spent on-site.
- Ensure tickets are logged, managed, and resolved in line with SLAs.
- Collaborate with internal engineers and elevate when needed.
- Maintain internal documentation and follow best practices.
What We’re Looking For
- 3+ years of experience in an MSP or fast-paced multi-client IT environment.
- Solid knowledge of:
- Networking fundamentals (DNS, firewalls, VPNs, VLANs)
- RMM/PSA tools such as NinjaOne, ConnectWise, Datto
- Excellent client-facing skills with a strong focus on communication and service delivery.
- Self-starter with the ability to manage field and remote work independently.
- Must be currently living in London or able to easily commute across London.
- Bonus: Microsoft certifications (AZ-104, MS-100/101), PowerShell, or ISO/GDPR awareness.
What’s on Offer
- Monday to Friday only – no night or weekend shifts
- Hybrid structure – mix of client site visits and remote work
- Work with a well-established MSP with modern tooling and technologies
- Training and certification support
- Exposure to a variety of client environments, industries, and tech stacks
- Supportive team and real opportunities for growth and progression
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IT Support Engineer – MSP / Field Support – London-Based Clients employer: Intellect Group
Contact Detail:
Intellect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer – MSP / Field Support – London-Based Clients
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in London. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have a lead on that perfect IT Support Engineer role!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss during interviews. We love seeing candidates who are passionate about tech!
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT scenarios and how you’d handle them. Practising with a friend can help you articulate your thought process clearly, which is key for client-facing roles like this one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented IT Support Engineers to join our growing team!
We think you need these skills to ace IT Support Engineer – MSP / Field Support – London-Based Clients
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in MSP environments and technical skills relevant to the role. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, mention specific tools and technologies you’ve worked with, especially RMM/PSA tools like NinjaOne or ConnectWise. We’re keen to know how you’ve tackled technical challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Intellect Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking fundamentals like DNS, VPNs, and firewalls. Be ready to discuss your experience with RMM and PSA tools like NinjaOne or ConnectWise, as these are crucial for the role.
✨Showcase Your Client-Facing Skills
Since this role involves a lot of client interaction, practice how you communicate technical information clearly and effectively. Think of examples where you've successfully resolved client issues and how you maintained a positive relationship throughout.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, such as troubleshooting a specific issue or managing multiple tickets. Prepare by thinking through your problem-solving process and how you would handle various scenarios in a fast-paced environment.
✨Demonstrate Your Self-Starter Attitude
This position requires a lot of independent work, so be ready to discuss how you manage your time and tasks when working remotely. Share examples of how you've taken initiative in past roles, whether it’s learning new technologies or improving processes.