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For Companies At a Glance
- Tasks: Deliver top-notch IT support and troubleshoot tech issues for users.
- Company: Established professional services organisation in London with a supportive culture.
- Benefits: Hybrid working, exposure to exciting projects, and career progression opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Experience in 1st/2nd line support and strong customer service skills.
- Other info: Great chance to grow into senior support or infrastructure roles.
The predicted salary is between 30000 - 42000 £ per year.
I’m working with a well-established professional services organisation in London that is looking to add a hands-on IT Support Engineer to their growing support team. This is a fantastic opportunity for someone with solid 1st/2nd line experience who enjoys a mix of user support, technical troubleshooting, and project involvement. You’ll be supporting a high-performing, professional user base, so strong communication skills and a calm, service-focused approach are essential.
The Role
- Providing 1st and 2nd line support to end users
- Acting as a professional and friendly point of contact for IT helpdesk queries
- Troubleshooting Windows OS and desktop issues
- Supporting and troubleshooting Microsoft Office / Microsoft 365 applications
- Managing mobile device setups and handset migrations
- Administering Active Directory / Entra ID and Microsoft Exchange
- Carrying out PC builds, deployments, and user data migrations
- Assisting with IT projects such as rollouts, infrastructure upgrades, and system migrations
What We’re Looking For
- Strong customer service and user-facing support skills
- Ability to remain calm and professional under pressure
- Solid troubleshooting experience with modern Windows environments
- Good working knowledge of Microsoft Office / Microsoft 365
- Experience with Active Directory / Entra ID user administration
- Experience supporting email systems (Exchange/365)
- Hands-on experience with device builds, migrations, and deployments
Desirable (Nice to Have)
- Basic networking knowledge (DNS, DHCP, IP addressing, subnetting)
- Exposure to Microsoft Intune / Endpoint Management / Conditional Access
- Familiarity with email security & filtering tools (e.g. Mimecast, SPF, mail flow)
- Awareness of firewalls such as SonicWall or WatchGuard
- Experience working in dynamic, multi-site or flexible IT environments
This role offers hybrid working, with a mix of London-based onsite support and remote work. Great exposure to both support and infrastructure projects. Opportunity to support a professional, high-performance user base. Strong environment for developing well-rounded 2nd line skills. Clear pathway to progress into senior support or infrastructure roles.
IT Support Engineer (1st / 2nd Line) employer: Intellect Group
Contact Detail:
Intellect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (1st / 2nd Line)
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects you've been involved in. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific user issues or technical problems, and be ready to demonstrate your calm, service-focused approach during the chat.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace IT Support Engineer (1st / 2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the role, like your work with Microsoft Office or Active Directory.
Show Off Your Communication Skills: Since you'll be supporting a professional user base, it's crucial to demonstrate your strong communication skills. In your application, use clear and concise language to show us you can keep calm under pressure and provide top-notch support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Intellect Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft Office, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since you'll be supporting a professional user base, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've handled difficult situations or provided exceptional support to users in previous roles.
✨Be Ready for Practical Questions
Expect some technical questions or even practical tests during the interview. Brush up on common issues related to device setups, migrations, and email systems. Practising these scenarios can help you feel more confident when discussing your experience.
✨Highlight Your Project Involvement
If you've been involved in IT projects like rollouts or infrastructure upgrades, make sure to mention these experiences. Discussing your role in these projects can showcase your ability to work in dynamic environments and your readiness to take on new challenges.
