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- Tasks: Join our team to provide 2nd line IT support and troubleshoot tech issues.
- Company: We're a dynamic IT Solutions firm based in Birmingham, focused on innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of a tech-savvy team that values your skills and fosters professional development.
- Qualifications: Experience in IT support, especially with Windows, Office 365, and Azure is essential.
- Other info: Stay updated with the latest tech trends while making a real impact.
The predicted salary is between 28800 - 43200 £ per year.
I’m recruiting on behalf of my client, an IT Solutions firm based in Birmingham for an IT Support Engineer to join their technical team. The ideal candidate will possess a deep technical knowledge of various IT systems and technologies, including Windows desktop and server environments, Office 365 administration, Active Directory, Azure cloud services, Network Troubleshooting, Telephony systems.
Responsibilities:
- Provide 2nd line technical support to clients, troubleshooting and resolving issues related to Windows desktop and server environments.
- Administer Office 365 environments, including user management, email configurations, and security settings.
- Deploy and manage Azure cloud services, assisting clients with migrations, implementations, and optimisations.
- Support and maintain telephony systems, assisting clients with configuration, troubleshooting, and upgrades.
- Collaborate with the first-line support team to escalate and resolve complex technical issues in a timely manner.
- Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps.
- Assist with project implementations, including system upgrades, migrations, and infrastructure deployments.
- Stay current with industry trends and best practices, continuously expanding technical knowledge and skills.
Skills required:
- A proven track record in Managed Service Provider (MSP) / IT Solutions environment.
- Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management.
- Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams.
- Knowledge of Azure cloud services, including virtual machines, storage, networking, and security.
- Experience with telephony systems, including installation, configuration, and support.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Strong communication skills, with the ability to effectively interact with clients and colleagues.
Intellect Group | IT Support Engineer employer: Intellect Group
Contact Detail:
Intellect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intellect Group | IT Support Engineer
✨Tip Number 1
Make sure to brush up on your technical knowledge of Windows desktop and server environments, as well as Office 365 administration. Being able to demonstrate your expertise in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with Azure cloud services, especially if you have experience with migrations and implementations. Highlighting any relevant projects or experiences can show that you're ready to hit the ground running.
✨Tip Number 3
Since this role involves collaboration with a first-line support team, be prepared to discuss your teamwork and communication skills. Think of examples where you've successfully worked with others to resolve complex issues.
✨Tip Number 4
Stay updated on industry trends and best practices in IT support. Showing your passion for continuous learning and improvement can impress potential employers and demonstrate your commitment to the field.
We think you need these skills to ace Intellect Group | IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows desktop and server environments, Office 365 administration, and Azure cloud services. Use specific examples to demonstrate your technical knowledge and problem-solving skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Support Engineer role and explain how your background in Managed Service Provider environments aligns with the company's needs. Mention your experience with telephony systems and your ability to collaborate with teams.
Showcase Relevant Skills: Clearly list your technical skills related to the job description, such as proficiency in Active Directory, Group Policy management, and network troubleshooting. This will help the hiring team quickly see your qualifications.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Intellect Group
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with Windows desktop and server environments, Office 365, Active Directory, and Azure cloud services. Highlight specific examples where you've successfully resolved technical issues or implemented solutions.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Practice articulating your thought process when diagnosing and resolving complex technical problems, as this will showcase your analytical skills.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. During the interview, focus on explaining technical concepts in a way that is easy to understand, especially when discussing how you would interact with clients and colleagues.
✨Stay Updated on Industry Trends
Show your enthusiasm for continuous learning by discussing recent trends in IT support and cloud services. Mention any relevant certifications or courses you've completed, as this demonstrates your commitment to staying current in the field.
