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For Companies At a Glance
- Tasks: Engage with customers to ensure satisfaction and resolve queries through various communication channels.
- Company: Join a leading online retailer in the e-commerce space, known for its exceptional customer service.
- Benefits: Enjoy a competitive salary, flexible work schedule, and 38 days holiday, plus discounts on products.
- Why this job: This role offers remote work, career growth potential, and a supportive, inclusive culture.
- Qualifications: No experience needed; just bring a customer-first mindset and excellent communication skills.
- Other info: Visa sponsorship available for applicants requiring it; full training provided.
The predicted salary is between 35000 - 45000 £ per year.
Customer Success Executive – Based out of Manchester (office based)
Must have experience of working in a Tech based business
About the Company
Our client is a dynamic business intelligence platform that helps companies drive revenue, reduce financial risks, and streamline compliance processes. Founded in 2012, they aim to become the UK’s leading provider of business data intelligence and analytics by 2025, specialising in growth prediction, global compliance risk, and insolvency.
Requirements for the Customer Success Executive:
- Experience in a tech business or similar model focused on driving product usage and service/tool adoption.
- Proven ability to reduce customer churn through proactive engagement and support.
- Strong understanding of customer health metrics and retention strategies.
- Excellent communication and problem-solving skills.
- Familiarity with CRM tools like HubSpot, Salesforce, or similar platforms.
Please only apply if:
- You can commute to Manchester/live in the local area of
- Can work out of the office 5 days per week
- Have experience in a similar customer success position
- Have experience in monitor customer health metrics and usage data to identify at-risk accounts and develop strategies to mitigate churn.
- Have experience of using Hub Spot/and or similar programs
Role Overview
As a Customer Success Executive, you will play a key role in ensuring client satisfaction and success. Reporting directly to the Head of Customer Experience, you’ll be the go-to contact for clients, providing exceptional support, proactive engagement, and training. Your contributions will be vital to achieving industry-leading retention rates and driving the company’s ambitious growth goals.
Key Responsibilities
Customer Onboarding
- Design and deliver effective onboarding programs to set clients up for success.
- Conduct in-depth sessions introducing new users to platform features and benefits.
- Create training resources such as webinars, tutorials, and user documentation.
Customer Engagement & Support
- Provide timely support via phone, email, and chat, logging service tickets in HubSpot.
- Proactively connect with clients to ensure they achieve their business objectives.
- Escalate and manage technical issues with internal and external teams.
Customer Training & Adoption
- Host advanced and refresher training sessions to deepen platform adoption.
- Implement strategies to promote full utilisation of platform capabilities.
- Launch campaigns to highlight new features and increase engagement.
Customer Success & Value Delivery
- Monitor customer health metrics and usage to identify and mitigate churn risks.
- Conduct business reviews to showcase client successes and discuss future goals.
- Advocate for customers, sharing insights to improve products and satisfaction.
Ad Hoc Duties
- Support Customer Success and Account Managers with additional tasks as needed.
- Build meaningful client relationships through tailored and attentive support.
Qualifications & Traits
Skills & Experience
- Strong written and verbal communication skills.
- Problem-solving skills with experience in cloud-based technologies.
- Empathy and a customer-centric mindset.
- Self-starter with creativity and initiative.
- Interest in company data (beneficial but not required).
Personal Traits
- Thrives in fast-paced, customer-focused settings.
- Embodies values of drive, collaboration, community, challenge, and trust.
- Demonstrates adaptability, curiosity, and ownership.
- Fosters an inclusive and diverse environment.
Why Join?
Be part of a forward-thinking company focused on innovation and client success. Help businesses thrive by delivering meaningful support and engagement, all while growing your own skills in a collaborative and ambitious environment.
Customer Success Executive employer: Morgan King Professional Services
Contact Detail:
Morgan King Professional Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarize yourself with the e-commerce industry and the specific challenges customers face. This knowledge will help you engage more effectively during interviews and demonstrate your understanding of customer needs.
✨Tip Number 2
Practice your communication skills, especially in a remote setting. Since you'll be interacting with customers via email, chat, and phone, being clear and concise is crucial. Consider role-playing scenarios to build confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved issues in the past, even if they are not directly related to customer service. This will highlight your proactive mindset and attention to detail.
✨Tip Number 4
Research the company culture and values of the online retailer. Tailor your discussions to reflect how your personal values align with theirs, emphasizing your passion for customer success and relationship building.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Executive position. Understand the key responsibilities and required skills, and think about how your experiences align with them.
Tailor Your CV: Customize your CV to highlight relevant experiences that showcase your customer service skills, communication abilities, and problem-solving capabilities. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer success and your desire to help others. Share specific examples of how you've successfully resolved customer issues or improved customer experiences in the past.
Highlight Your Remote Work Skills: Since this is a fully remote position, emphasize your ability to work independently, manage your time effectively, and communicate clearly in a virtual environment. Mention any previous remote work experience if applicable.
How to prepare for a job interview at Morgan King Professional Services
✨Show Your Customer-First Mindset
During the interview, emphasize your passion for helping others and your commitment to providing exceptional customer experiences. Share examples of how you've gone above and beyond to assist customers in previous roles or situations.
✨Demonstrate Excellent Communication Skills
Since this role involves engaging with customers via various channels, practice clear and concise communication. Be prepared to discuss how you would handle different customer scenarios, showcasing your verbal and written communication abilities.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've identified a problem and successfully resolved it. This could be related to customer service or any other relevant experience. Show that you can think critically and act quickly to enhance customer satisfaction.
✨Express Willingness to Learn
As the company provides full training, convey your eagerness to learn new systems and tools. Mention any past experiences where you've quickly adapted to new technologies or processes, demonstrating your tech-savvy nature.
