1st Line Desktop Support Analyst

IT Support Analyst – Insurance Sector | EC3 | £30–35K + Excellent Bonus
Hybrid Working – 4 Days in Office, Fridays from Home

We’re excited to be hiring an IT Support Analyst for a dynamic and fast-growing insurance firm based in the heart of EC3. This is a fantastic opportunity for someone looking to build their IT career within a supportive team and gain exposure to cloud-based projects and modern tech platforms.

You’ll be joining a close-knit IT team, working directly with the IT Manager to provide day-to-day support across the business. The role offers variety, responsibility, and real scope for learning and development – particularly around data reporting, SQL, and cloud technologies (training provided where needed).

What You’ll Be Doing:
Providing first-line technical support across the business
Maintaining excellent customer service and taking ownership of technical queries
Logging, tracking, and escalating issues to third-party support as needed
Assisting with Disaster Recovery planning and testing
Keeping accurate records of IT assets and reviewing software versions
Supporting reporting processes – including data analysis, batch files, PowerShell, and Power BI (training provided)
Contributing to exciting cloud and infrastructure projects

Skills & Experience:
Around 2+ years of IT experience , ideally within insurance or financial services
Familiarity with a Microsoft tech environment , including:
Windows OS
Microsoft Office 365
Azure
Desktop support
Excellent communication and problem-solving skills
Organised, self-motivated, and eager to learn
Experience with SQL or Power BI is a bonus, but full training will be provided

The Perks:
~£30,000–£35,000 salary , depending on experience
~ Generous performance-based bonus
~ Hybrid working – 4 days in a modern City of London office , Fridays from home
~ Exposure to cloud platforms , security protocols, and reporting tools
~ Great learning and career development opportunities in a friendly, growing team