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For Companies At a Glance
- Tasks: Lead major banking transformation projects and manage complex financial technology deliveries.
- Company: Join Intellect Design Arena, a global leader in FinTech with over $2Bn invested in innovation.
- Benefits: Enjoy competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team transforming banking experiences for top global institutions.
- Qualifications: 15-18 years in IT service delivery, with strong banking domain expertise and leadership skills.
- Other info: Experience with Tier 1 financial institutions is a plus; native English speaker preferred.
The predicted salary is between 72000 - 108000 £ per year.
About Intellect Design Arena Ltd
Intellect Design Arena is a global leader in financial technology with over $2Bn invested in building a world-class portfolio of FinTech products and platforms. Headquartered in India and listed on the Indian Stock Exchange, Intellect serves more than 300 financial institutions worldwide, including the majority of the top global banks across North America, Europe, and Asia. Intellect’s core innovation is the eMACH.ai framework — an intelligent, open finance platform built on a microservices-based, API-first, and cloud-native architecture. eMACH.ai is aligned with BIAN standards and enables banks to deliver composable, customer-centric, and regulatory-compliant digital experiences.
With over 5,500 employees, zero debt, and annual revenues exceeding $300M, Intellect is now focused on accelerating organic growth and pursuing strategic M&A opportunities to expand its global footprint.
Position Overview
We are seeking a Senior Service Delivery Manager to lead the successful implementation of a major banking transformation project with one of the UK’s largest fund managers. This role requires deep experience in managing complex financial technology deliveries and a strong background in onsite–offshore project execution.
Required Skills & Experience
- 15–18 years of progressive experience in IT service delivery, including at least 5+ years in a senior delivery role managing large enterprise accounts.
- Demonstrated expertise in the banking domain, including core banking or digital banking product implementations.
- Extensive onsite–offshore delivery management experience, with a strong track record of managing distributed teams across geographies.
- Solid understanding of project management methodologies (PRINCE2, PMP or equivalent certifications preferred).
- Strong experience in contract management, budgeting, and resource planning.
- Proven leadership skills with the ability to manage senior stakeholders, resolve conflicts, and drive high performance.
- Strong knowledge of delivery frameworks, risk mitigation strategies, and quality control procedures.
- Exceptional communication and presentation skills – native English speaker preferred.
- Experience in working in highly regulated environments and with Tier 1 financial institutions is a strong plus.
Senior-Level Qualifications (Must-Haves)
- Ability to manage multi-million-pound engagements and ensure high customer satisfaction.
- Experience delivering projects in Agile, Waterfall, or hybrid environments.
- Adept at managing complex stakeholder ecosystems across client, vendor, and internal teams.
- Deep familiarity with tools like Microsoft Project, JIRA, Confluence, and other delivery tracking systems.
- Ability to lead strategic conversations with C-level executives on delivery outcomes, risks, and value realization.
Service Delivery Manager employer: Intellect Design Arena Ltd
Contact Detail:
Intellect Design Arena Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in financial technology, especially those related to banking transformation projects. Understanding the eMACH.ai framework and its applications will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those who have experience with large enterprise accounts. Engaging with industry peers can provide insights into the challenges and expectations of a Service Delivery Manager role.
✨Tip Number 3
Prepare to discuss your experience with onsite-offshore project execution in detail. Be ready to share specific examples of how you've managed distributed teams and navigated complex stakeholder relationships.
✨Tip Number 4
Brush up on your knowledge of project management methodologies like PRINCE2 and PMP. Being able to articulate how you've applied these frameworks in past projects will demonstrate your expertise and suitability for the role.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in IT service delivery, especially in the banking domain. Emphasise your senior delivery roles and any relevant project management certifications like PRINCE2 or PMP.
Craft a Compelling Cover Letter: In your cover letter, showcase your leadership skills and ability to manage complex stakeholder ecosystems. Mention specific examples of successful project implementations and how you ensured high customer satisfaction.
Highlight Relevant Experience: Clearly outline your experience with onsite-offshore project execution and managing distributed teams. Include details about your familiarity with tools like Microsoft Project, JIRA, and Confluence.
Showcase Communication Skills: Since exceptional communication is crucial for this role, provide examples of how you've effectively communicated with C-level executives and managed conflicts in previous projects. This will demonstrate your capability to lead strategic conversations.
How to prepare for a job interview at Intellect Design Arena Ltd
✨Showcase Your Experience
Make sure to highlight your 15-18 years of experience in IT service delivery, especially your senior roles. Be prepared to discuss specific projects where you managed large enterprise accounts and how you navigated challenges.
✨Demonstrate Your Knowledge of Banking
Since the role requires expertise in the banking domain, brush up on core banking and digital banking product implementations. Be ready to discuss how your background aligns with the needs of a financial technology company.
✨Prepare for Stakeholder Management Questions
Expect questions about managing complex stakeholder ecosystems. Prepare examples of how you've successfully resolved conflicts and driven high performance among distributed teams across different geographies.
✨Familiarise Yourself with Project Management Methodologies
Review project management methodologies like PRINCE2 and PMP. Be ready to discuss how you've applied these frameworks in past projects, particularly in Agile, Waterfall, or hybrid environments.
