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- Tasks: Lead customer experience and contact centre operations across multiple sites.
- Company: Dynamic technology company based in London with a focus on innovation.
- Benefits: Competitive salary up to £100k, £17k bonus, and comprehensive benefits package.
- Why this job: Shape the future of customer service in a thriving tech environment.
- Qualifications: Senior leadership experience in customer service and financial services background required.
- Other info: Hybrid role offering flexibility and opportunities for professional growth.
The predicted salary is between 72000 - 84000 £ per year.
A technology company is seeking a Head of Customer Experience & Contact Center Operations in London. The role requires senior leadership experience in multi-site customer service and contact center operations, focusing on service performance and workforce planning. The ideal candidate will have a strong background in financial services and telephony systems. Competitive compensation includes a base pay of up to £100k plus a £17k bonus and comprehensive benefits.
Head of Customer Experience & Contact Center Ops (Hybrid) employer: Intelix.AI
Contact Detail:
Intelix.AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Contact Center Ops (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those in customer experience and contact centre ops. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s customer service strategies. We want you to showcase how your experience aligns with their goals, especially in financial services and telephony systems.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with the right opportunities. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Head of Customer Experience & Contact Center Ops (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your senior leadership experience in customer service and contact centre operations. We want to see how your background aligns with the role, especially in financial services and telephony systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Customer Experience role. Share specific examples of how you've improved service performance and workforce planning in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your achievements! Quantify your successes where possible, like improvements in customer satisfaction scores or efficiency gains in contact centre operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in London!
How to prepare for a job interview at Intelix.AI
✨Know Your Numbers
As a candidate for the Head of Customer Experience & Contact Center Ops, you should be ready to discuss key performance metrics. Brush up on your knowledge of service performance indicators and workforce planning statistics relevant to the financial services sector.
✨Showcase Leadership Experience
Prepare to share specific examples of your senior leadership experience in multi-site customer service. Think about challenges you've faced and how you led your teams to success. This will demonstrate your capability to manage operations effectively.
✨Understand Telephony Systems
Since the role involves telephony systems, make sure you’re familiar with the latest technologies and trends in this area. Be ready to discuss how you’ve implemented or improved these systems in previous roles to enhance customer experience.
✨Align with Company Values
Research the technology company’s mission and values. During the interview, align your answers to reflect how your vision for customer experience fits with theirs. This shows that you’re not just a fit for the role, but also for the company culture.
