SaaS Implementation Consultant in London

As an Intelexian, this role is critical to helping our customers drive positive change by implementing and configuring solutions to achieve their Health and Safety Business Goals.

As a Consultant, you will be considered a trusted advisor across the entire implementation project lifecycle. Your role involves delivering solutions to both new and existing mid-market and enterprise customers, handling projects with varying scope and complexity. You will collaborate with customers across all industries, leading efforts to capture, document, and configure requirements, conduct testing, training, and support go-live activities, and ensure customer satisfaction and desired outcomes are achieved. Your role involves achieving specific targets related to quality, customer satisfaction, on-time delivery, and utilization.

Responsibilities

• Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design and adhering to scope, budget, and schedule.
• Manage customer and internal project team relationships and communication throughout the project, ensuring the customer and internal project team are kept up to date on the status of projects or tasks.
• Lead onsite and remote meetings and workshops with customer project team, encompassing activities such as requirements gathering and configuration reviews to ensure the solution is aligned with customer requirements.
• Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customers’ needs and project goals.
• Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget and timeline changes effectively.
• Perform solution testing and coordinate with quality assurance teams for QA testing and the customer during User Acceptance Testing.
• Develop and deliver onsite or remote customer-specific training programs during the project implementations.
• Assist support teams with resolution of customer configuration defects.
• Travel up to 20% of the time to customer sites.

Team Structure

This role sits in our Professional Services organization, within the Consulting Function, and reports to the Manager, Consulting. You will have access to the entire Global Services community for support, consisting of talented peers, project managers, solution architects, and subject-matter experts. A tenured member of the team will be your dedicated Intelexian mentor for the duration of your onboarding.

What can you expect working with Intelex?

• A unique opportunity to contribute first-hand to a bigger purpose, helping our customers eliminate injury/illness on the job.
• Ability to flex your consulting and configuration skills with customers from around the world and across a variety of industries.
• Elevate your technical skills, developing expertise on the Intelex platform as well as other software and integrations we leverage to support our customers.
• Opportunity to configure across multiple devices (desktop, mobile, etc.).

Qualifications

• Consulting background with 5+ years technical implementation consulting experience of SaaS solutions.
• Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software.
• Good understanding of cloud technology principles and service delivery organization targets.
• Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions.
• Passion for customer satisfaction, demonstrated through effective relationship management and delivering positive outcomes.
• Experience managing mid-market and enterprise projects with ambitious deadlines in dynamic, fast-paced environments.
• Excellent presentation skills, with the ability to present business and project solutions effectively to diverse audiences, including technical experts and director-level stakeholders.
• Skilled at identifying obstacles, troubleshooting issues, and seeking support when needed.
• Ability to deeply engage with customers, uncover their core needs and address real problems they aim to solve by tailoring solutions to desired outcomes.
• Consultative approach involving deeply understanding customer needs, addressing core problems, and tailoring solutions to achieve desired outcomes.
• Proactive mindset, anticipating customer needs beyond initial requests, simplifying processes, and delivering efficient, user-friendly solutions.
• Dedication to customer success, ensuring satisfaction through clear, consistent communication and follow-ups to confirm issues are resolved.

Culture

• Customer-obsessed, always seeking to understand customer choices and ways to delight them.
• Team player, constantly considering ways to improve performance and support others to ensure the team’s overall success.
• Innovator, with an inquisitive mind, actively seeking new ways of working through experimentation to solve problems.
• Courageous, willing to respond to challenge and take on the unknown.
• Deliver results, setting high personal expectations for your own performance.
• Adaptable, comfortable dealing with uncertainty, complexity, and change.
• Strong interpersonal skills, particularly with regard to communicating and negotiating with customers and colleagues of all levels within an organization.

Compensation

This position is also eligible for bonus as part of the total compensation package.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All Fortive Companies are proud to be equal-opportunity employers, valuing and encouraging diversity and soliciting applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies also provide reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us.