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- Tasks: Provide technical support for medical imaging systems and resolve complex issues.
- Company: Join Intelerad, a leader in healthcare IT with a mission to improve patient outcomes.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on compliance and continuous improvement.
- Why this job: Make a real difference in healthcare by supporting innovative imaging solutions.
- Qualifications: 3+ years in Healthcare IT with strong knowledge of PACS, RIS, and VNA systems.
The predicted salary is between 40000 - 50000 £ per year.
At Intelerad, we believe the path to answers in healthcare should be clear—whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.
The Senior System Support Specialist II is a key contributor within our Healthcare IT team, specializing in supporting Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and other imaging solutions. This role focuses on providing technical support, resolving moderately complex issues, and maintaining the stability and performance of radiology IT environments. The ideal candidate brings solid technical expertise and strong collaboration skills to support hospitals, imaging centers, and clinics while ensuring compliance with healthcare regulations and data privacy standards.
- Key Responsibilities
- Deliver escalated technical support across PACS, RIS, VNA, and related imaging systems, resolving complex Level II issues involving DICOM, HL7, and IHE standards with a focus on timely, customer-centered communication.
- Drive system reliability and performance by supporting upgrades, patches, and configurations in coordination with engineering and IT teams, and contributing to disaster recovery planning, backup testing, and proactive system health monitoring.
- Ensure regulatory and documentation compliance by maintaining accurate records of support cases, changes, and solutions in alignment with HIPAA, FDA medical device regulations, and ISO 13485 standards, and by developing and updating technical documentation and user guides.
- Collaborate cross-functionally with radiologists, technologists, and IT professionals to identify system issues, optimize clinical workflows, and resolve complex or cross-functional support challenges using internal knowledge bases and shared expertise.
- Provide continuous coverage and on-call support as part of the team's rotation, including after-hours, weekend, and holiday availability, ensuring uninterrupted service delivery and operational resilience for clients.
- Qualifications Required Qualifications & Experience
- Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field—or equivalent work experience.
- 3+ years of hands-on experience supporting Healthcare IT systems, preferably in radiology environments.
- Solid experience with PACS, RIS, and VNA platforms.
- Working knowledge of interoperability protocols (DICOM, HL7, IHE).
- Familiarity with imaging workflows and the clinical use of radiology IT solutions.
- Proficiency with Windows Server environments (2012+), networking principles, and database systems (SQL Server, Oracle, PostgreSQL).
- Hands-on experience with VMware environments, storage architecture, and Linux systems.
- Strong communication and interpersonal skills for interacting with clinical and technical stakeholders.
- Experience using ticketing systems (ServiceNow preferred).
- Understanding of cybersecurity best practices and HIPAA compliance.
- Preferred Qualifications & Special Requirements
- Relevant industry certifications (Microsoft, VMware, Cisco, etc.).
- Red Hat Certified System Administrator (RHCSA) certification.
- Experience with scripting or automation tools (e.g., PowerShell, Bash, Python).
- Knowledge of cloud-hosted imaging solutions or telemedicine platforms.
- Multilingual abilities (French is a strong asset).
This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.
All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application.
Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations.
Senior System Support Specialist II (Medical Imaging) employer: Intelerad
Contact Detail:
Intelerad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior System Support Specialist II (Medical Imaging)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare IT field, especially those who work with radiology systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss DICOM, HL7, and PACS systems. We want you to shine when they ask about your experience!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in past roles. This will demonstrate your ability to handle the challenges of a Senior System Support Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior System Support Specialist II (Medical Imaging)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior System Support Specialist II role. Highlight your experience with PACS, RIS, and VNA platforms, and don’t forget to mention any relevant certifications you have. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about healthcare IT and how your background makes you a perfect fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, be sure to showcase your technical expertise, especially with DICOM, HL7, and IHE standards. Mention any hands-on experience you have with VMware or scripting tools, as these are key to the role. We’re all about those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Intelerad
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PACS, RIS, and VNA systems. Be ready to discuss specific technical issues you've resolved in the past, especially those involving DICOM, HL7, and IHE standards. This will show that you’re not just familiar with the systems but can also handle complex challenges.
✨Showcase Your Collaboration Skills
Since this role involves working closely with radiologists, technologists, and IT professionals, be prepared to share examples of how you've successfully collaborated in previous roles. Highlight any cross-functional projects where you helped optimise workflows or resolve issues, as this will demonstrate your ability to work well in a team.
✨Stay Compliant and Documented
Familiarise yourself with HIPAA and other relevant regulations before the interview. Be ready to discuss how you’ve maintained compliance in your previous roles, including keeping accurate records of support cases and changes. This shows that you understand the importance of regulatory standards in healthcare IT.
✨Be Ready for Technical Questions
Expect some technical questions or scenarios during the interview. Brush up on your knowledge of Windows Server environments, networking principles, and database systems. If you have experience with scripting or automation tools, be prepared to discuss how you've used them to improve system performance or reliability.