At a Glance
- Tasks: Provide technical support for advanced healthcare imaging systems and resolve complex issues.
- Company: Join Intelerad, a leader in medical imaging solutions with a global impact.
- Benefits: Enjoy remote work options, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on compliance and continuous learning.
- Why this job: Make a difference in healthcare by improving patient outcomes through innovative technology.
- Qualifications: 3+ years in Healthcare IT with expertise in PACS, RIS, and VNA systems.
The predicted salary is between 44550 - 54450 £ per year.
Company Description
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one.
Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown.
We empower physicians to get patients the answers they need faster and improve outcomes for everyone.
With more accessible imaging, we are getting patients out of the dark.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries.
The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes.
Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Europe UK/Ireland in the
2026 Best in KLAS: Global Software (Non-US) report .
Job Description
The Senior System Support Specialist II is a key contributor within our Healthcare IT team, specializing in supporting Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and other imaging solutions.
This role focuses on providing technical support, resolving moderately complex issues, and maintaining the stability and performance of radiology IT environments.
The ideal candidate brings solid technical expertise and strong collaboration skills to support hospitals, imaging centers, and clinics while ensuring compliance with healthcare regulations and data privacy standards.
Key Responsibilities
- Deliver escalated technical support across PACS, RIS, VNA, and related imaging systems, resolving complex Level II issues involving DICOM, HL7, and IHE standards with a focus on timely, customer-centered communication.
- Drive system reliability and performance by supporting upgrades, patches, and configurations in coordination with engineering and IT teams, and contributing to disaster recovery planning, backup testing, and proactive system health monitoring.
- Ensure regulatory and documentation compliance by maintaining accurate records of support cases, changes, and solutions in alignment with HIPAA, FDA medical device regulations, and ISO 13485 standards, and by developing and updating technical documentation and user guides.
- Collaborate cross-functionally with radiologists, technologists, and IT professionals to identify system issues, optimize clinical workflows, and resolve complex or cross-functional support challenges using internal knowledge bases and shared expertise.
- Provide continuous coverage and on-call support as part of the team's rotation, including after-hours, weekend, and holiday availability, ensuring uninterrupted service delivery and operational resilience for clients.
Qualifications
Qualifications & Experience
- Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field—or equivalent work experience.
- 3+ years of hands-on experience supporting Healthcare IT systems, preferably in radiology environments. • Solid experience with PACS, RIS, and VNA platforms.
- Working knowledge of interoperability protocols (DICOM, HL7, IHE).
- Familiarity with imaging workflows and the clinical use of radiology IT solutions.
- Proficiency with Windows Server environments (2012+), networking principles, and database systems (SQL Server, Oracle, Postgre SQL).
- Hands-on experience with VMware environments, storage architecture, and Linux systems.
- Strong communication and interpersonal skills for interacting with clinical and technical stakeholders.
- Experience using ticketing systems (Service Now preferred).
- Understanding of cybersecurity best practices and HIPAA compliance.
- Preferred Qualifications & Special Requirements
- Relevant industry certifications (Microsoft, VMware, Cisco, etc.).
- Red Hat Certified System Administrator (RHCSA) certification.
- Experience with scripting or automation tools (e. g., Power Shell, Bash, Python).
- Knowledge of cloud-hosted imaging solutions or telemedicine platforms.
- Multilingual abilities (French is a strong asset).
This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Applicants may be required to complete an online personality assessment as part of your application.
#LI-REMOTE
Intelerad is committed to the principles of equal employment.
We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations.
Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history).
Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities.
Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes.
This prohibits discrimination against qualified individuals with disabilities.
The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment
Senior System Support Specialist II employer: Intelerad
At Intelerad, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the healthcare technology sector. Our Raleigh, NC location provides employees with access to a vibrant community and numerous professional growth opportunities, while our commitment to employee development ensures that you can thrive in your role as a Regulatory Affairs & Quality Specialist. With a focus on improving patient outcomes and a dedication to quality management, working here means being part of a mission-driven team that values your contributions and supports your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior System Support Specialist II
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Intelerad.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Intelerad.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Intelerad, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior System Support Specialist II
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Intelerad.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Intelerad.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Intelerad. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Intelerad. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Intelerad
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Intelerad’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
