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- Tasks: Provide expert support for medical imaging systems and troubleshoot technical issues.
- Company: Join a leading Healthcare IT team focused on radiology solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to equal employment opportunities.
- Why this job: Make a real difference in patient care through innovative technology.
- Qualifications: Bachelor's degree or equivalent experience in Healthcare IT with strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
The Senior System Support Specialist is a critical part of our Healthcare IT team, specializing in Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), and other medical imaging solutions. The ideal candidate will provide technical support and troubleshooting for radiology IT systems in hospitals, clinics, and imaging centers. This role involves working closely with radiologists, IT teams, and vendors to ensure optimal system performance, uptime, and compliance with healthcare regulations.
Key Responsibilities
- Deliver expert technical support across radiology IT environments, diagnosing and resolving issues within RIS, PACS, VNA, and related systems to minimize downtime and protect continuity of patient care.
- Ensure seamless healthcare system integration by applying DICOM, HL7, and other interoperability standards, and by partnering with radiologists, technologists, and IT teams to optimize clinical workflows.
- Maintain data integrity and regulatory compliance by handling sensitive patient information in accordance with applicable privacy regulations, U.S. FDA medical device requirements, and ISO 13485 quality standards.
- Build and sustain a strong knowledge base by documenting all troubleshooting activities, resolutions, and case records accurately, and by developing and maintaining technical documentation that empowers customers to effectively use and maintain Intelerad products.
- Support operational readiness and resilience by contributing to disaster recovery planning and backup strategies, participating in on-call rotations as required, and collaborating cross-functionally to resolve complex technical challenges.
Qualifications
- Bachelor's degree in computer engineering or a related field, or equivalent experience.
- 3+ years of experience in Healthcare IT, preferably in radiology systems support.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication skills with the ability to interact with both technical and clinical personnel.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience with ticketing systems such as Salesforce ServiceCloud, Zendesk, or ServiceNow (ServiceNow preferred).
- Strong knowledge of PACS, RIS, VNA, and medical imaging workflows.
- Experience with DICOM, HL7, IHE, and other healthcare interoperability standards.
- Proficiency in Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle.
- Understanding of medical informatics architecture, including VMware and storage solutions.
- Working knowledge of Linux architecture.
- Experience with PostgreSQL.
- Understanding of cybersecurity best practices and HIPAA compliance.
Preferred Qualifications & Special Requirements
- Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco).
- Red Hat Certified System Administrator (RHCSA) certification.
- Experience in scripting or automation for system administration (PowerShell, Bash, Python).
- Knowledge of cloud-based medical imaging solutions and telemedicine technologies.
- Fluency in multiple languages (French is a strong asset).
This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.
All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information. Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (ADA) as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines "disability" as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment.
Senior System Support Specialist I (Medical Imaging) in London employer: Intelerad
Contact Detail:
Intelerad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior System Support Specialist I (Medical Imaging) in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the healthcare IT field, especially those working with radiology systems. Attend industry events or webinars, and don’t be shy about asking for informational interviews – you never know where a conversation might lead!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with PACS, RIS, and other medical imaging solutions. Include case studies or examples of how you've solved complex technical challenges in the past. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for the interview like it’s game day! Research the company and its products, especially their approach to healthcare IT. Be ready to discuss how your experience aligns with their needs, and think of questions that show your interest in their operations and culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Senior System Support Specialist I (Medical Imaging) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience with radiology IT systems, especially RIS and PACS. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about healthcare IT and how your background makes you the perfect fit for our team. We love hearing personal stories that connect your experience to the role.
Show Off Your Technical Skills: Don’t forget to mention your technical skills, especially those related to DICOM, HL7, and any ticketing systems like ServiceNow. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intelerad
✨Know Your Systems
Make sure you brush up on your knowledge of Radiology Information Systems (RIS) and Picture Archiving and Communication Systems (PACS). Familiarise yourself with DICOM and HL7 standards, as these are crucial for the role. Being able to discuss specific examples of how you've used these systems in past roles will really impress the interviewers.
✨Showcase Your Troubleshooting Skills
Prepare to share detailed examples of how you've diagnosed and resolved technical issues in a healthcare IT environment. Think about specific challenges you've faced and how you overcame them, especially in high-pressure situations. This will demonstrate your analytical skills and ability to maintain system uptime.
✨Communicate Effectively
Since you'll be interacting with both technical and clinical personnel, practice explaining complex technical concepts in simple terms. During the interview, focus on your communication style and ensure you can convey your ideas clearly. This will show that you're not just technically savvy but also a team player.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential situations you might encounter in the role, such as handling sensitive patient information or contributing to disaster recovery planning. Having a structured approach to these scenarios will help you stand out as a candidate who is ready for the challenges ahead.