Intel Contact Ltd – Belfast, Northern Ireland
Role: Customer Support Agent
Type: Full Time – Permanent
Hours: 40 per Wk
Location: Belfast, Northern Ireland
To be the face of our company and client and deliver exceptional service we rely on our Customer Support Agents to delivery. A bubbly, outgoing, dedicated and enthusiastic individual to be part of a growing team.
Reporting Relationship:Post holder will report directly to Team Leader (TL)
Customer Support Agent Job Purpose
Serves customers by providing product and service information; resolving product and service problems.
Customer Support Agent Job Duties
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Listening
- Phone Skills
- Resolving Conflict
- Analyzing Information and Multi Tasking
Qualifications
Candidates must pose 5 GCSE’s between the grades of A-D, and a C or above in English.
How to Apply
You must apply via our Career Site by visiting http://Intel.recruiterbox.com.
For further information please contactTel: 028 9557 5997
Intel Contact is an Equal Opportunities Employer
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