Customer Support Agent
Intel Contact – Belfast
Intel Contact Ltd – Belfast, Northern Ireland
Role: Customer Support Agent
Type: Full Time – Permanent
Hours: 40 per Wk
Location: Belfast, Northern Ireland
To be the face of our company and client and deliver exceptional service we rely on our Customer Support Agents to delivery. A bubbly, outgoing, dedicated and enthusiastic individual to be part of a growing team.
Reporting Relationship: Post holder will report directly to Team Leader (TL)
Customer Support Agent Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Support Agent Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi Tasking.
Qualifications: Candidates must pose 5 GCSE’s between the grades of A-D, and a C or above in English.
How to Apply: You must apply via our Career Site by visiting http://Intel.recruiterbox.com.
For further information please contact Tel: 028 9557 5997
Intel Contact is an Equal Opportunities Employer
