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- Tasks: Join our front-of-house team, ensuring exceptional service for residents and efficient building management.
- Company: Be part of an award-winning property company leading the UK rental market.
- Benefits: Enjoy a competitive salary of £27,000 and contribute to vibrant community living.
- Why this job: Make a positive impact on residents' lives while developing your customer service skills.
- Qualifications: Previous experience in rental properties, hospitality, or tourism is essential; strong communication skills required.
- Other info: Open to applicants of all ages and experiences; we value diversity in our team.
The predicted salary is between 21600 - 37800 £ per year.
A major BTR Business is seeking a talented Resident Services Administrator to join our dynamic team in Birmingham. This is a permanent role with a competitive salary of £27,000 per annum. As a Resident Services Admin, you will be a pivotal member of our front-of-house team, ensuring that our residents receive an exceptional service and that the building is maintained and managed efficiently.
Key Highlights:
- Be a part of a growing, award-winning property company that is leading the way in the UK private rented and build-to-rent sectors.
- Contribute to creating vibrant communities and enriching the lives of our residents by providing high-quality homes and exceptional service.
- Enjoy a diverse range of responsibilities and the opportunity to make a positive impact on the local community.
Preferred Requirements:
- Deliver the customer service strategy and standards, ensuring high-quality resident services and increasing resident satisfaction.
- Work closely with company-wide colleagues to provide excellent customer service, encourage resident engagement, and promote the brand.
- Carry out a range of front-line services, including meet and greet, reception, parcel handling, inspections, lettings viewings, and ad-hoc tasks.
- Ensure the delivery of high-quality services, including front and back-of-house functions, amenity space management, voids and unit management, tenancy, income management, and tenant involvement.
- Demonstrate a strong awareness of health and safety requirements on-site and the ability to implement them when required.
Preferred Qualifications:
- Previous experience working in organisations providing market rental properties, travel and tourism, or hospitality is essential.
- Strong written and verbal English skills, with the ability to communicate effectively with residents and colleagues.
Resident Services employer: Integro Partners
Contact Detail:
Integro Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what makes our property company unique will help you align your answers during interviews and demonstrate your enthusiasm for contributing to our vibrant communities.
✨Tip Number 2
Network with current employees or industry professionals in the build-to-rent sector. Engaging with them can provide valuable insights into the role and the company culture, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your customer service skills. Highlighting situations where you successfully resolved issues or enhanced resident satisfaction will make you stand out as a candidate.
✨Tip Number 4
Demonstrate your knowledge of health and safety regulations relevant to residential services. Being able to discuss how you would implement these standards shows your commitment to maintaining a safe and welcoming environment for residents.
We think you need these skills to ace Resident Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and preferred qualifications. Tailor your application to highlight how your skills and experiences align with the role of a Resident Services Administrator.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, property management, or hospitality. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance resident satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your customer service skills and your ability to work in a team environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a front-of-house role.
How to prepare for a job interview at Integro Partners
✨Showcase Your Customer Service Skills
As a Resident Services Admin, you'll be at the forefront of resident interactions. Be prepared to share specific examples of how you've delivered exceptional customer service in previous roles, especially in hospitality or property management.
✨Demonstrate Team Collaboration
This role requires working closely with colleagues across various departments. Highlight your experience in teamwork and how you’ve contributed to a positive work environment, ensuring that everyone is aligned towards providing excellent service.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to residential properties. Be ready to discuss how you would implement these protocols in your daily tasks to ensure the safety and well-being of residents.
✨Engage with the Community
The company values community engagement, so think about ways you've previously contributed to community initiatives. Share your ideas on how you can help create vibrant communities and enhance resident satisfaction.
