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- Tasks: Join our front-of-house team, ensuring exceptional service for residents and efficient building management.
- Company: Be part of an award-winning property company leading the UK rental market.
- Benefits: Enjoy a competitive salary of £27,000 and the chance to make a real community impact.
- Why this job: This role offers diverse responsibilities and the opportunity to enrich residents' lives.
- Qualifications: Previous experience in customer service or hospitality is essential; strong communication skills required.
- Other info: We welcome applications from all ages and experiences, promoting inclusivity in our hiring process.
The predicted salary is between 23000 - 30000 £ per year.
A major BTR Business is seeking a talented Resident Services Administrator to join our dynamic team in Manchester. This is a permanent role with a competitive salary of £27,000 per annum. As a Resident Services Admin you will be a pivotal member of our front-of-house team, ensuring that our residents receive an exceptional service and that the building is maintained and managed efficiently.
Key Highlights:
- Be a part of a growing, award-winning property company that is leading the way in the UK private rented and build-to-rent sectors.
- Contribute to creating vibrant communities and enriching the lives of our residents by providing high-quality homes and exceptional service.
- Enjoy a diverse range of responsibilities and the opportunity to make a positive impact on the local community.
Preferred Requirements:
- Deliver the customer service strategy and standards, ensuring high-quality resident services and increasing resident satisfaction.
- Work closely with company-wide colleagues to provide excellent customer service, encourage resident engagement, and promote the brand.
- Carry out a range of front-line services, including meet and greet, reception, parcel handling, inspections, lettings viewings, and ad-hoc tasks.
- Ensure the delivery of high-quality services, including front and back-of-house functions, amenity space management, voids and unit management, tenancy, income management, and tenant involvement.
- Demonstrate a strong awareness of health and safety requirements on-site and the ability to implement them when required.
Preferred Qualifications:
- Previous experience working in organisations providing market rental properties, travel and tourism, or hospitality is essential.
- Strong written and verbal English skills, with the ability to communicate effectively with residents and colleagues.
Assistant Resident Services employer: Integro Partners
Contact Detail:
Integro Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Resident Services
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what makes us unique in the property sector will help you align your approach during interviews and demonstrate your enthusiasm for contributing to our vibrant community.
✨Tip Number 2
Network with current or former employees of our company. Engaging with them can provide you with insider knowledge about the work culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Since the role focuses heavily on resident satisfaction, being able to articulate how you've successfully handled similar situations in the past will set you apart.
✨Tip Number 4
Research common challenges faced in the build-to-rent sector. Being knowledgeable about industry trends and potential issues will allow you to discuss how you can proactively contribute to solutions during your interview.
We think you need these skills to ace Assistant Resident Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or property management. Use specific examples that demonstrate your ability to deliver high-quality resident services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating vibrant communities and your understanding of the role. Mention how your skills align with the company's mission and values.
Highlight Communication Skills: Since strong written and verbal English skills are essential, ensure your application reflects your ability to communicate effectively. Use clear and concise language throughout your documents.
Showcase Relevant Experience: If you have previous experience in market rental properties, travel, or hospitality, make sure to detail this in your application. Highlight any specific achievements or responsibilities that relate to the job description.
How to prepare for a job interview at Integro Partners
✨Showcase Your Customer Service Skills
As a Resident Services Admin, you'll be at the forefront of resident interactions. Be prepared to share specific examples from your past experiences where you provided exceptional customer service, especially in challenging situations.
✨Demonstrate Knowledge of Health and Safety
Understanding health and safety requirements is crucial for this role. Brush up on relevant regulations and be ready to discuss how you've implemented safety measures in previous positions.
✨Highlight Your Teamwork Abilities
This position requires collaboration with various colleagues. Prepare to talk about how you've successfully worked in teams before, focusing on your communication skills and ability to engage with others.
✨Express Your Passion for Community Engagement
The company values creating vibrant communities. Share your thoughts on community involvement and any initiatives you've participated in that align with enhancing resident satisfaction and engagement.
