Account Manager - Sales in England

Integrity360 is the largest independent cyber security provider in Europe, with a growing international presence spanning the UK, Ireland, mainland Europe, Africa and the Caribbean. With over 800 employees across 14 locations and six Security Operations Centres (SOCs)—including locations in Dublin, Sofia, Stockholm, Madrid and Cape Town—we support more than 2,500 clients across a wide range of industries. Over 80% of our team are technical experts, focused on helping clients proactively identify, protect, detect and respond to threats in an ever-evolving cyber landscape. Our security-first approach positions cyber resilience as a business enabler, empowering organisations to operate with confidence. At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do.

We are looking for an Account Manager who is passionate about Cyber Security and Consultative Selling. Someone who is energetic, motivated, and persistent with strong interpersonal skills and has the ability to build trust. The ideal candidate demonstrates deep customer expertise and empathy, is committed to achieving brilliant experiences for our customers, and would like to play a pivotal role in cementing our reputation as an organisation that’s easy to do business with.

Job Role / Responsibilities

• Consultative Selling to help customers secure their environments.
• Achieve a set revenue target by selling a value-based solution to maximize ROI for the customer and maintain long-term relationships.
• Meet and exceed activity and sales targets, whilst ensuring business growth, loyalty and customer satisfaction.
• Manage individual accounts, sales plans, and activities to demonstrate true value and customer advocacy.
• Produce clear sales plans, documented in our CRM (Salesforce), ensuring transparency and consistency in delivery for our customers.
• Contribute to the financial planning of the team through accurate sales forecasts and fulfilment.
• Open up new customer conversations and accounts.
• Effectively contribute to internal projects, developing innovative ideas that align with business goals.
• Maintain a visible senior presence in team engagement and external stakeholder management.
• Curious about new technology and constantly learning.
• Maintain product knowledge and end-to-end fulfilment process.
• Build collaborative internal relationships across customer fulfilment and resourcefully use technical and specialist resources when required.
• Establish and maintain excellent relationships at appropriate levels with the assigned customer base.
• Understand customers’ key business drivers and strategic requirements, aligning our solutions and offerings to provide maximum value.
• Develop a comprehensive Hardware & Software, Managed Services and Professional Services growth strategy across your identified customer base.
• Implement a robust account planning process.
• Work closely with Pre-sales consultants and practice specialists to grow and develop a strong opportunity funnel for your customer base.
• Promote the Integrity360 ‘brand’ by exceeding customer expectations and ensuring high levels of customer satisfaction in the sales experience.
• Act as liaison between clients and management for business executions.
• Understand client needs and identify new business opportunities.
• Negotiate business contracts and costs with customers as needed.
• Develop customized programs to meet client needs and close business.
• Develop business proposals and make product presentations for clients.
• Build positive and productive relationships with clients up to and including CXO.
• Develop account strategies to meet revenue targets.
• Assist in the development of account budgets and timelines.
• Assess potential business risks and develop mitigation plans.
• Provide outstanding services and ensure customer satisfaction.
• Address customer concerns and queries in a timely and accurate manner.
• Lead a virtual team to sell to and deliver for your customers.

Person Specification

• Ability to present and influence at senior level (internally and externally).
• Strong Business Development Skills.
• Ability to identify problems and implement innovative solutions.
• Ability to generate new business from large commercial brands.
• Ability to lead on internal projects and work collaboratively across the organization.
• Ability to develop market and competitor insights, in partnership with our internal marketing function.
• Active commitment to personal development.
• Ability to problem-solve and spot opportunities for upsell and account development through creative selling.
• Ability to work autonomously.
• Proven customer service experience with Tier 1 customers.
• Ability to work under pressure, assertive and remaining in control, with a high level of authority and authenticity.
• Strong organizational skills.
• Highly effective planning, coordination, and time management.
• Strong analytical skills to inform account plans and solutions for customers.
• Understanding of CRM systems such as Salesforce.

Experience

• A minimum of three years’ sales experience in technology.
• Track record of major deals, particularly Managed Services.
• Managing major accounts.
• Experience generating new business.
• Expanding into new areas in existing accounts.
• Senior Stakeholder Management.
• Experience of managing key existing accounts and renewal responsibility.
• Knowledge of marketing practices (direct marketing, data sales, and press advertising).
• Knowledge of Cyber Security fundamentals.
• Experience of selling both hardware and software.