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- Tasks: Coordinate customer service and repairs, ensuring efficient resolution of tenant issues.
- Company: Join a supportive team dedicated to excellent customer service.
- Benefits: Enjoy Monday to Friday hours, no weekends, and opportunities for career development.
- Other info: Fast-paced environment with a focus on teamwork and professional growth.
- Why this job: Make a real difference in tenants' lives while honing your organisational skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Customer Service / Repairs Coordinator to join a busy and supportive team. This is a fantastic opportunity for someone with strong organisational skills and a passion for delivering excellent customer service.
The Role
You will act as a key point of contact for tenants, managing incoming calls, coordinating surveyor visits, and ensuring repair issues are resolved efficiently and professionally.
Key Responsibilities
- Answer incoming calls from tenants reporting DCM (defect/maintenance issues)
- Triage calls effectively and accurately log details
- Schedule appointments for surveyors to attend properties
- Liaise with surveyors regarding outcome reports
- Arrange remedial works with internal teams or external contractors
- Conduct follow-up calls to ensure issues have been fully resolved
- Maintain accurate records and update internal systems
Working Relationships
- Work closely with the DCM Coordinator
- Coordinate diaries for surveyors and contractors
- Act as a link between the Customer Services team and back-office functions
About You
- Previous experience in a customer service or coordination role
- Excellent organisational and diary management skills
- Strong communication skills, both written and verbal
- Ability to prioritise workload and manage multiple tasks
- Confident liaising with customers, surveyors, and contractors
- Proactive and solution-focused approach
What’s on Offer
- Monday to Friday working hours – no weekends
- Supportive team environment
- Opportunity to develop within a fast-paced role
Customer Service / Repairs Coordinator in Spalding employer: Integrity Plus Ltd
Contact Detail:
Integrity Plus Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Repairs Coordinator in Spalding
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your organisational skills and customer service experience make you the ideal fit for the role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully managed customer issues or coordinated tasks. This will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service / Repairs Coordinator in Spalding
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you manage multiple tasks and keep everything running smoothly, just like you would in the role!
Communicate Clearly: Since strong communication is key for this position, ensure your written application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your experience.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. Show us why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Integrity Plus Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service / Repairs Coordinator. Familiarise yourself with the key tasks like managing calls, scheduling appointments, and liaising with surveyors. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated schedules. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will highlight your suitability for the job.
✨Practice Your Communication Skills
As a key point of contact for tenants, effective communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face in the role, such as handling a difficult customer call or coordinating with a surveyor, to showcase your verbal skills during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This not only shows your interest but also helps you determine if the company culture aligns with your values.