At a Glance
- Tasks: Coordinate customer service and repairs, ensuring efficient resolution of tenant issues.
- Company: Join a supportive team dedicated to excellent customer service.
- Benefits: Enjoy Monday to Friday hours, no weekends, and opportunities for career development.
- Other info: Fast-paced environment with a focus on teamwork and professional growth.
- Why this job: Make a real difference in tenants' lives while honing your organisational skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Customer Service / Repairs Coordinator to join a busy and supportive team. This is a fantastic opportunity for someone with strong organisational skills and a passion for delivering excellent customer service.
The Role
You will act as a key point of contact for tenants, managing incoming calls, coordinating surveyor visits, and ensuring repair issues are resolved efficiently and professionally.
Key Responsibilities
- Answer incoming calls from tenants reporting DCM (defect/maintenance issues)
- Triage calls effectively and accurately log details
- Schedule appointments for surveyors to attend properties
- Liaise with surveyors regarding outcome reports
- Arrange remedial works with internal teams or external contractors
- Conduct follow-up calls to ensure issues have been fully resolved
- Maintain accurate records and update internal systems
Working Relationships
- Work closely with the DCM Coordinator
- Coordinate diaries for surveyors and contractors
- Act as a link between the Customer Services team and back-office functions
About You
- Previous experience in a customer service or coordination role
- Excellent organisational and diary management skills
- Strong communication skills, both written and verbal
- Ability to prioritise workload and manage multiple tasks
- Confident liaising with customers, surveyors, and contractors
- Proactive and solution-focused approach
What’s on Offer
- Monday to Friday working hours – no weekends
- Supportive team environment
- Opportunity to develop within a fast-paced role
Customer Service / Repairs Coordinator in Spalding employer: Integrity Plus Ltd
Join a dynamic and supportive team as a Customer Service / Repairs Coordinator, where your organisational skills and commitment to excellent customer service will be valued. Enjoy a Monday to Friday work schedule with no weekends, fostering a healthy work-life balance, while benefiting from opportunities for professional growth in a fast-paced environment. Our collaborative culture ensures you are well-supported, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Repairs Coordinator in Spalding
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Integrity Plus Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Integrity Plus Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Repairs Coordinator in Spalding
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Integrity Plus Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Integrity Plus Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Integrity Plus Ltd!
How to prepare for a job interview at Integrity Plus Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
