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- Tasks: Be the go-to person for tenants, managing calls and coordinating repairs.
- Company: Join a supportive team dedicated to excellent customer service.
- Benefits: Monday to Friday hours, no weekends, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and development.
- Why this job: Make a real difference by helping tenants resolve their issues efficiently.
- Qualifications: Experience in customer service and strong organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Customer Service / Repairs Coordinator to join a busy and supportive team. This is a fantastic opportunity for someone with strong organisational skills and a passion for delivering excellent customer service.
The Role
- You will act as a key point of contact for tenants, managing incoming calls, coordinating surveyor visits, and ensuring repair issues are resolved efficiently and professionally.
Key Responsibilities
- Answer incoming calls from tenants reporting DCM (defect/maintenance issues)
- Triage calls effectively and accurately log details
- Schedule appointments for surveyors to attend properties
- Liaise with surveyors regarding outcome reports
- Arrange remedial works with internal teams or external contractors
- Conduct follow-up calls to ensure issues have been fully resolved
- Maintain accurate records and update internal systems
Working Relationships
- Work closely with the DCM Coordinator
- Coordinate diaries for surveyors and contractors
- Act as a link between the Customer Services team and back-office functions
About You
- Previous experience in a customer service or coordination role
- Excellent organisational and diary management skills
- Strong communication skills, both written and verbal
- Ability to prioritise workload and manage multiple tasks
- Confident liaising with customers, surveyors, and contractors
- Proactive and solution-focused approach
What’s on Offer
- Monday to Friday working hours - no weekends
- Supportive team environment
- Opportunity to develop within a fast-paced role
Customer Service / Repairs Coordinator in Lincolnshire employer: Integrity Plus Ltd
Contact Detail:
Integrity Plus Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Repairs Coordinator in Lincolnshire
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with tenants and surveyors, being clear and confident in your speech is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or coordinated schedules in the past. This will demonstrate your ability to handle the busy nature of the role.
✨Tip Number 4
Don't forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service / Repairs Coordinator in Lincolnshire
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you manage your time and tasks, especially since this role involves coordinating multiple appointments and liaising with different teams.
Communicate Clearly: Since strong communication is key for this position, ensure your written application is clear and concise. Use straightforward language and structure your thoughts well so we can easily see your ability to communicate effectively.
Tailor Your Experience: Don’t just send a generic application! Tailor your experience to match the job description. Mention any previous customer service or coordination roles you've had, and how they relate to the responsibilities of the Customer Service / Repairs Coordinator.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Integrity Plus Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service / Repairs Coordinator role. Familiarise yourself with the key responsibilities like managing calls and coordinating surveyor visits. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you've successfully managed multiple tasks in the past. Think of specific examples where you triaged calls or scheduled appointments efficiently. This will demonstrate your ability to handle the workload effectively.
✨Communicate Clearly and Confidently
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. This will showcase your verbal skills and your ability to liaise with customers and contractors.
✨Be Proactive and Solution-Focused
Employers love candidates who can think on their feet. Prepare to discuss situations where you identified problems and proposed solutions. Highlight your proactive approach to resolving issues, as this aligns perfectly with the expectations for the role.