At a Glance
- Tasks: Provide L1 and L2 technical support for clients and internal teams.
- Company: Join a dynamic tech company focused on innovative IT solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous learning and improvement.
- Why this job: Be part of a team that makes a real difference in tech support.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 29700 - 36300 £ per year.
We are looking for candidates based in the UK, ideally in and around London, as this role requires working from the office once a week.
Candidates must be able to commute to the London office on a weekly basis.
Key Responsibilities
- Provide L1 and L2 technical support for Integrella's clients and internal workforce across desktop, infrastructure, and enterprise systems.
- Manage incidents, service requests, and change activities in line with agreed SLAs and ITIL best practices.
- Provide technical support for Integrella's internal workforce, including laptop and desktop troubleshooting, software installation, and user support across Windows and mac OS platforms.
- Support and administer internal IT systems, including Microsoft 365, MDM solutions, endpoint protection, and vulnerability management platforms, ensuring device security and compliance.
- Monitor system health, investigate alerts, troubleshoot technical issues, and perform root cause analysis to maintain high service availability.
- Collaborate with development, infrastructure, and client teams to resolve technical issues, implement configuration changes, and maintain service continuity.
- Maintain and update technical documentation, knowledge articles, runbooks, and operational procedures.
- Support deployment activities, system testing, validation, and operational monitoring using tools such as Elastic (Elasticsearch) or similar platforms.
- Support and maintain healthcare integration platforms, including Inter Systems IRIS / Ensemble and Rhapsody, across NHS and enterprise environments.
- Monitor, triage, and troubleshoot integration workflows, message routing, and interface performance issues.
- Participate in continuous improvement initiatives, knowledge sharing, and the ongoing development of operational processes.
- Provide clear, professional communication and regular status updates to clients and internal stakeholders, ensuring transparency and high levels of customer satisfaction.
- Previous experience in an IT support, service desk, desktop support, or technical support role.
- Experience using IT service management (ITSM) and collaboration tools (e. g. Confluence, Hub Spot or similar) for incident, request and change management.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Good understanding of networking fundamentals, including TCP/IP, DNS, VPNs and proxies.
- Familiarity with Windows administration and end-user device support (Windows and/or mac OS).
- Understanding of monitoring, event logging, security management and infrastructure troubleshooting concepts.
- Familiarity with Microsoft 365 administration, including Entra ID and Microsoft 365 admin portals.
- Excellent written and spoken English, with the ability to communicate effectively with both technical and non-technical stakeholders.
- Strong customer service skills and the ability to remain calm and professional under pressure.
- Excellent organisational, time management and teamwork skills, with the ability to manage multiple priorities.
- Familiarity with ITIL practices, including Incident, Problem and Change Management.
- Experience supporting healthcare (NHS) integration environments such as Inter Systems, Rhapsody, Mirth, or similar middleware platforms.
- Exposure to Microsoft Azure or other cloud platforms.
- Experience administering endpoint management, MDM, vulnerability management, or endpoint security platforms.
- Experience supporting and maintaining applications and platforms built on technologies such as . NET, C#, and React JS across multiple client environments.
- Experience working in a 24/7 operational support environment or participating in an on-call rota.
- Personal Attributes
- Passionate about technology, naturally curious and eager to learn new skills and technologies.
- Takes ownership of tasks and follows them through to completion.
- Proactive with a continuous improvement mindset.
- Adaptable and comfortable working in a fast-paced support environment.
- Collaborative team player with a positive attitude and willingness to help others.
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IT Support Service Analyst employer: Integrella
Integrella is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic field of HR integration. With a strong emphasis on employee growth and development, team members are encouraged to enhance their skills through ongoing training and mentorship opportunities. The hybrid work model allows for flexibility while maintaining a strong connection with clients, making it a rewarding environment for those seeking meaningful contributions in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Service Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Integrella values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Integrella might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Integrella!
✨Direct Apply to Integrella
Let's not forget to apply directly through the Integrella website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Service Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Integrella.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Integrella. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Integrella
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
