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For Companies At a Glance
- Tasks: Provide technical support and guidance to customers and sales teams.
- Company: Respected electrical and electromechanical manufacturing business with a strong team culture.
- Benefits: Competitive salary, excellent training, and long-term career prospects.
- Why this job: Join a supportive environment and make a real impact in customer service.
- Qualifications: Background in electrical or electromechanical engineering; strong communication skills.
- Other info: Training provided; dynamic role with opportunities for professional development.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking an enthusiastic and technically minded Internal Technical Sales Support Engineer to join our growing team. This role is ideal for someone with an electrical or electromechanical background who enjoys solving problems, supporting customers, and working closely with a field sales team.
You will become a key point of contact for incoming technical enquiries, helping customers identify the right products and solutions for their industrial or manufacturing environment. Working alongside external sales engineers, production and engineering teams, you'll provide timely, accurate and commercially aware support that ensures excellent customer experience.
Key Responsibilities- Handle incoming inquiries from customers and salespeople, providing technical guidance and product support.
- Interpret customer requirements to recommend suitable electrical or electromechanical solutions.
- Support the preparation, follow-up and clarification of technical quotations.
- Assist external sales engineers by resolving customer issues and supplying supporting documentation.
- Build strong technical understanding of the company’s product range and applications.
- Maintain accurate customer records, quotes, and communication logs using CRM/ERP systems.
- Liaise with engineering, manufacturing and purchasing teams to ensure correct product specification and delivery timelines.
- Support customers with troubleshooting, product selection and application-based queries.
- Contribute to continuous improvement in customer service, processes and documentation.
- Background in electrical, electromechanical, or industrial engineering.
- Strong communication skills and a customer-focused attitude.
- Ability to understand and interpret customer requirements in industrial environments (e.g., manufacturing, automation, machinery, electrical systems).
- Comfortable discussing technical concepts with customers, suppliers and engineers.
- Organised, detail-driven and able to prioritise multiple tasks.
- Experience in internal sales, technical support, applications engineering, or a similar role is beneficial but not essential; training provided.
- Good IT skills (CRM/ERP experience an advantage).
- A very stable position within a highly respected electrical and electromechanical manufacturing and distribution business.
- Excellent training and ongoing professional development.
- Strong team culture and supportive environment.
- Competitive salary, benefits and long-term career prospects.
- A company known for investing in its people, processes and technology.
If you have the technical understanding, communication skills and enthusiasm to support customers and engineers across the industry, we'd love to hear from you.
Technical Support Engineer in Leeds employer: Integrated Search
Contact Detail:
Integrated Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your electrical or electromechanical background can solve their specific challenges. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your technical explanations. You’ll need to communicate complex ideas clearly, so rehearse how you’d explain product solutions to customers. This will help you shine during interviews and show off your customer-focused attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Technical Support Engineer in Leeds
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your electrical or electromechanical background in your application. We want to see how your skills can help us solve problems and support our customers effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Technical Support Engineer role. We love seeing candidates who understand what we’re looking for.
Be Customer-Focused: Since this role is all about supporting customers, make sure to showcase any experience you have in customer service or technical support. We want to know how you’ve gone above and beyond to help others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Integrated Search
✨Know Your Stuff
Make sure you brush up on your electrical and electromechanical knowledge. Familiarise yourself with the company's product range and applications, as you'll need to demonstrate a solid understanding of how these products solve customer problems.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to troubleshoot a technical issue or recommend a solution. Think about past experiences where you've successfully resolved customer queries and be ready to share those examples.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and sales teams, practice articulating complex technical concepts in simple terms. You want to show that you can communicate effectively with both technical and non-technical audiences.
✨Get Organised
Demonstrate your organisational skills by being prepared with questions and having a clear understanding of your own experience. Bring along any relevant documentation or notes that could help illustrate your qualifications and readiness for the role.
