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For Companies At a Glance
- Tasks: Provide technical support and guidance to customers and sales teams.
- Company: Respected electrical and electromechanical manufacturing business with a strong team culture.
- Benefits: Competitive salary, excellent training, and long-term career prospects.
- Why this job: Join a supportive environment where you can grow and make a real impact.
- Qualifications: Background in electrical or electromechanical engineering; strong communication skills.
- Other info: Training provided; ideal for those passionate about problem-solving and customer support.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking an enthusiastic and technically minded Internal Technical Sales Support Engineer to join our growing team. This role is ideal for someone with an electrical or electromechanical background who enjoys solving problems, supporting customers, and working closely with a field sales team. You will become a key point of contact for incoming technical enquiries, helping customers identify the right products and solutions for their industrial or manufacturing environment. Working alongside external sales engineers, production and engineering teams, you'll provide timely, accurate and commercially aware support that ensures excellent customer experience.
Key Responsibilities
- Handle incoming inquiries from customers and salespeople, providing technical guidance and product support.
- Interpret customer requirements to recommend suitable electrical or electromechanical solutions.
- Support the preparation, follow-up and clarification of technical quotations.
- Assist external sales engineers by resolving customer issues and supplying supporting documentation.
- Build strong technical understanding of the company’s product range and applications.
- Maintain accurate customer records, quotes, and communication logs using CRM/ERP systems.
- Liaise with engineering, manufacturing and purchasing teams to ensure correct product specification and delivery timelines.
- Support customers with troubleshooting, product selection and application-based queries.
- Contribute to continuous improvement in customer service, processes and documentation.
About You
- Background in electrical, electromechanical, or industrial engineering.
- Strong communication skills and a customer-focused attitude.
- Ability to understand and interpret customer requirements in industrial environments (e.g., manufacturing, automation, machinery, electrical systems).
- Comfortable discussing technical concepts with customers, suppliers and engineers.
- Organised, detail-driven and able to prioritise multiple tasks.
- Experience in internal sales, technical support, applications engineering, or a similar role is beneficial but not essential; training provided.
- Good IT skills (CRM/ERP experience an advantage).
What We Offer
- A very stable position within a highly respected electrical and electromechanical manufacturing and distribution business.
- Excellent training and ongoing professional development.
- Strong team culture and supportive environment.
- Competitive salary, benefits and long-term career prospects.
- A company known for investing in its people, processes and technology.
How to Apply
If you have the technical understanding, communication skills and enthusiasm to support customers and engineers across the industry, we'd love to hear from you.
Locations
Technical Support Engineer in Leeds, Yorkshire employer: Integrated Search
Contact Detail:
Integrated Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Leeds, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how your electrical or electromechanical background can solve their specific challenges. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Practice your technical explanations. You’ll need to communicate complex ideas clearly, especially when discussing solutions with customers. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Support Engineer in Leeds, Yorkshire
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your electrical or electromechanical background in your application. We want to see how your skills can help us solve problems and support our customers effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Customer-Focused: Since this role is all about supporting customers, make sure to include examples of how you've provided excellent customer service in the past. We love to see candidates who understand the importance of a great customer experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Integrated Search
✨Know Your Stuff
Make sure you brush up on your electrical and electromechanical knowledge. Understand the products and solutions the company offers, as well as common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Problem-Solving
Since this role involves troubleshooting and providing technical support, practice some common scenarios you might face. Think about how you would approach a customer's issue and be ready to discuss your thought process during the interview.
✨Show Off Your Communication Skills
This position requires strong communication skills, so be prepared to demonstrate how you can explain complex technical concepts in simple terms. You might even want to role-play a customer interaction to showcase your ability to connect with clients.
✨Get Familiar with CRM/ERP Systems
If you have experience with CRM or ERP systems, mention it! If not, do a bit of research on how these systems work. Being able to talk about how you would maintain accurate records and manage customer communications will impress the interviewers.