Medical Office Clerk - Radiology in Cornholme

About Integrated Management Strategies (IMS) LLC: We are a women-owned small business and management consulting firm that provides an array of business and technical services. IMS is headquartered in the Washington, D.C. metropolitan area, with employees across 39 US states.

What We Do: We support the mission critical needs of federal agencies by leveraging our experience, talent and can-do attitude, and solve their strategic and operational challenges.

How We Do It: We earn our clients’ trust through our personalized approach and attention to detail, allowing us to collaborate and solve even the most complex problems.

About the role: Integrated Management Strategies (IMS) is seeking an experienced Medical Office Clerk - Radiology to join our healthcare consulting practice. The role is on-site full time in Portsmouth, VA. The selected candidate will provide administrative support for radiology services, including patient scheduling for imaging studies, coordination of diagnostic procedures, records management, and front desk operations in accordance with contract requirements and department workflows. This role requires strict adherence to HIPAA and DoD regulatory standards, with careful attention to imaging orders, patient preparation instructions, and timely documentation to support clinical accuracy and throughput.

The ideal candidate will demonstrate strong organizational and communication skills while supporting radiologists and technologists in a fast-paced diagnostic environment. This position requires a dependable professional who can meet government credentialing, security, and onboarding requirements while contributing to mission readiness and high-quality care for service members and eligible patient populations.

What you'll do:

• Greet patients/visitors at a clinic front desk; checks in patients for patient encounter.
• Answers main office phone line.
• Schedules medical appointments and determines patient eligibility for services as needed.
• Obtains documentation as requested by healthcare providers.
• Performs other administrative and clerical duties in support of the medical care and operational support.
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
• Knowledge of medical terminology, anatomy, medical documentation requirement, and technical and administrative correspondence and other reports necessary for the completion of patient records.
• Provide radiology scheduling services for patient care, and scheduling performance will be a function of the overall demand for radiology services.
• Share office knowledge on procedures, medical record requirements, formats, standards of acceptability, and the use of the Radiology information system.
• Serve as the initial point of contact for staff and patients to the Radiology Department.
• Conduct themselves in a professional and courteous manner and shall display sensitivity to patients’ needs.
• Responsible for most aspects of the check-in process as patients present to the Radiology department, including greeting patients, checking in and updating patient records, assisting patients in completion of appropriate forms and question sheets, providing patients with educational material or showing educational videotapes, and coordinating patient flow through the department.
• Maintain records of patients treated and examinations performed.
• Utilize the MTF automated radiology patient scheduling system to set patient exams and shall remind patients of upcoming appointments by telephoning them prior to their appointed visit.
• Provide patient images upon request as needed.
• Retrieve/load x-ray studies on the Digital Imaging, Network and Picture Archiving Computer System (DINPACS) workstations in preparation for radiologist interpretation.
• Receive phone calls from patients, physicians, emergency room personnel, providers at outlying clinics, other departments, MTFs or DOD installations.
• Contracted personnel shall screen incoming calls, ascertain the nature of the call, following established department guidelines, and forward calls appropriately.
• Act as the information receptionist for the department, which involves answering the telephone and receiving patients/family members/visitors and military personnel.
• Contact, via telephone and/or e-mail, patients, healthcare providers, clinics, and hospitals/DOD installations as directed by radiology department staff and radiologists, following established department guidelines.
• Receive and respond to various inquiries from patients concerning radiological images, dictated reports and administrative matters, determine the general nature of inquiry and respond to all administrative questions.
• Contracted personnel shall refer medical questions concerning the patient's condition or dictated report to patient healthcare provider.
• Transport patients as needed to and from the Radiology Department for radiological exams, procedures, and tests to other departments within the MTF.
• Use proper techniques (training to be provided by the Government) for transportation of patients.
• Obtain and return transport equipment.
• Use protective devices for patients with communicable diseases.
• Relay and receive information regarding the patient’s scheduled medical procedures and communicate with all MTF staff as necessary.
• Maintain ongoing contact with beneficiaries, staff members, and healthcare providers primarily by telephone, in person, or via electronic mail.
• Contracted personnel shall utilize professional oral and written communication skills and maintain a calm and cooperative personality.

Qualifications:

• Basic Life Support (BLS)
• High School Degree or GED
• Must pass TB Test
• Subject to a background/security investigation
• Willingness to comply with DHA vaccination requirements.
• Shall maintain good personal hygiene and present a well-groomed and professional appearance IAW the policy at the place of performance.
• Shall be physically capable of normal ambulation, to also include stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients.

What we offer: In addition to a rewarding career, IMS offers a wide range of benefits to its employees, including:

• 401(k) Retirement Plan
• Personal and Family Sick Time
• Medical & Dependent Care Flexible Spending Accounts
• Group Short Term Disability Insurance
• Voluntary Life Insurance, Long Term Disability Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance
• Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Position may be eligible for a discretionary variable incentive bonus

Integrated Management Strategies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, pregnancy, status as a protected veteran, or any other protected characteristic as outlined by federal, state, or local laws.

If you are an individual with a disability and would like to request a reasonable accommodation for the employment process, please email your request to hr@im-strat.com.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.