Medical Office Clerk - Emergency Medicine in Cornholme

About Integrated Management Strategies (IMS) LLC

We are a women-owned small business and management consulting firm that provides an array of business and technical services. IMS is headquartered in the Washington, D.C. metropolitan area, with employees across 39 US states.

What We Do

We support the mission critical needs of federal agencies by leveraging our experience, talent, and can-do attitude, and solving their strategic and operational challenges.

How We Do It

We earn our clients’ trust through our personalized approach and attention to detail, allowing us to collaborate and solve even the most complex problems.

About the role

Integrated Management Strategies (IMS) is seeking an experienced Medical Office Clerk - Emergency Medicine to join our healthcare consulting practice. The role is on-site full time in Portsmouth, VA. We are proud of our national presence, and excited to offer great career opportunities within the organization.

The selected candidate will perform critical front desk and administrative functions including rapid patient check-in, registration, tracking, coordination with clinical staff, and real-time documentation in a fast-paced, high-volume environment. This role requires strict adherence to contract requirements, Emergency Department workflows, Policies & Procedures, and DoD/HIPAA regulatory standards to ensure timely and accurate patient processing.

The ideal candidate will demonstrate the ability to prioritize under pressure, maintain situational awareness, and support clinical operations during urgent and emergent situations. This position requires a dependable professional who can meet government credentialing, security, and onboarding requirements while contributing to mission readiness and high-quality emergency care for service members and eligible patient populations.

What you'll do:

• Greet patients/visitors at a clinic front desk; check in patients for patient encounter.
• Answer main office phone line.
• Schedule medical appointments and determine patient eligibility for services as needed.
• Obtain documentation as requested by healthcare providers.
• Perform other administrative and clerical duties in support of the medical care and operational support.
• Create appointment schedules and templates in patient appointment computer system.
• Knowledge of the general function and protocols of the various clinical and administrative departments within the Naval Medical Center, Portsmouth.
• Familiarity with reviewing, extracting and recording medical information and data for the clinical staff’s use in planning care and scheduling consultations.
• Thorough knowledge of the various services of the Department, the medical terminology and procedures to properly prepare documents necessary for patient registration.
• Knowledge of the administrative procedures related to triage and patient flow, patient care and patient record maintenance to facilitate patient access to care.
• Knowledge of agency regulations governing patient eligibility for service and care.
• Knowledge of forms used for filing and medical records.
• Thorough knowledge of clinic procedures and assembling patient charts to independently perform the clerical work for patient care.
• Thorough and in-depth knowledge of comprehensive word processing, appointment scheduling, statistical reporting, and general communication capabilities of MHS GENESIS to facilitate patient access of care, general day-to-day functioning of the EMD and documentation of clinic workload.
• Knowledge of spelling, punctuation, grammar and medical terminology used to effectively communicate patient information/status to clinical staff.
• Knowledge of effective and tactful communication, interpersonal relationship skills as it relates to patient satisfaction, and staff professionalism to contribute to an overall positive working environment.
• Skilled in typing to complete correspondence and enter data into MHS GENESIS, and other computer systems.
• Knowledge of Microsoft Windows and software applications (i.e. Word, Excel and Access).
• Familiarity with reviewing, extracting and recording medical information and data for the clinical staff’s use in planning care and scheduling consultations.
• Greet all patients who arrive to the EMD.
• Perform a “face-to-face” registration process, which requires contracted personnel to perform some or all patient registration duties at either the bedside and/or the registration desk.
• Perform a variety of complex clerical support functions in a health care setting by assessing patient needs and eligibility for health care services, collecting and recording patient information, and providing information and services to patients.
• Receive and respond to various inquiries from patients; refer medical questions concerning a patient’s condition or treatment to the physicians and nurses.
• Perform routine face-to-face patient registration procedures using computerized systems and manual methods.
• Prepare and type correspondence using computer systems.
• Contracted personnel shall perform other administrative and clerical tasks related to patient visits to facilitate efficiency of care using specific guidelines.
• Receive phone calls from physicians, emergency room personnel, providers at outlying clinics or other departments, and patients.
• Check each chart and transcribe requests from handwritten charts for ancillary studies into MHS GENESIS, and shall retrieve completed lab results, produce hard copies and place onto the patients’ chart.
• Shall organize, file, and retrieve medical records according to clinic guidelines.

Qualifications:

• Minimum of one (1) year of experience
• Basic Life Support (BLS)
• High School Degree or GED
• Must pass TB Test
• Subject to a background/security investigation
• Willingness to comply with DHA vaccination requirements.
• Shall maintain good personal hygiene and present a well-groomed and professional appearance IAW the policy at the place of performance.
• The work requires long periods of sedentary activity involving intense concentration and repetitive manual tasks. Some walking, standing, bending, and lifting of multiple files is involved.
• The work involves periods of rapidly changing pace requiring adequate stress management skills.
• Contracted personnel shall perform all duties in a professional and ethical manner.

What we offer:

In addition to a rewarding career, IMS offers a wide range of benefits to its employees, including:

• 401(k) Retirement Plan
• Personal and Family Sick Time
• Medical & Dependent Care Flexible Spending Accounts
• Group Short Term Disability Insurance
• Voluntary Life Insurance, Long Term Disability Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance
• Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Position may be eligible for a discretionary variable incentive bonus

Integrated Management Strategies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, pregnancy, status as a protected veteran, or any other protected characteristic as outlined by federal, state, or local laws.

If you are an individual with a disability and would like to request a reasonable accommodation for the employment process, please email your request to hr@im-strat.com

E-Verify® is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

The salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary rate for this position will be determined by a number of factors, including scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate, and other conditions of employment.