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- Tasks: Lead and support service managers to ensure high-quality care and compliance.
- Company: Proactive Life South, dedicated to supporting individuals with complex needs.
- Benefits: Professional development, pension scheme, and eligibility for blue light card.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: 5+ years in healthcare/social care, degree preferred, strong management skills.
- Other info: Dynamic role with opportunities for personal growth and impactful work.
The predicted salary is between 36000 - 60000 £ per year.
Make A Difference Everyday. At Proactive Life South, we provide high-quality supported living services for individuals with learning disabilities, mental health conditions, and complex needs. We are seeking a skilled and compassionate Operations Manager to join our team!
What You’ll be Doing:
- To monitor the activities and objectives of each of the service Managers as allocated to the post holder by the CEO.
- To ensure the allocated services are compliant with regulation, meeting agreed quality standards and are financially viable.
- To assist home managers in a supportive role to achieve and maintain maximum occupancy.
- To ensure that the staffing levels are adhered to at all times.
- To monitor that managers maintain compliance with all statutory agencies.
- Attend all CQC inspections and ensure that action has been taken on all inspection reports.
- To provide coverage in a crisis management situation.
- To take a lead in quality initiatives, implementing and auditing all new legislation.
- To complete quality audits and develop action plans for improvement.
- To work in partnership with home managers to ensure efficiency of services.
- Strategic day-to-day overview of quality.
- Liaising with key people and building relationships with Regulators and Commissioners.
- Provide analytical and reporting information to the board.
- Establish links with ‘key purchasers’ of care services.
- To network, advance and maintain business customers.
- Recruitment, induction, training and development of Registered Managers in conjunction with the Head of Care and Quality Lead on matters concerning disciplinary and capability where appropriate and in conjunction with the Head of HR.
- Responsibility for ensuring managers assess, plan, action and evaluate the training and development needs of their teams and individual subordinates.
- To ensure that all managers take charge of absenteeism effectively so as to reduce and ultimately prevent occasions of unnecessary staff absence.
- To effectively manage staffing in accordance with operational strategy.
- To manage and be the responsible person to cover manager’s holidays or absences and to cover homes which have management vacancies for as long as is required.
- Continual personal development to develop oneself and the role.
Person Specification:
- Experience of minimum 5 years working in healthcare and/or social care sector.
- Educated to degree level – Master preferred.
- Evidence of continued learning and development.
- Knowledge of CQC regulations and health & safety advantageous.
- Excellent communication both verbally and written.
- Proven ability and aptitude within a management position.
- Experience of managing/supervising a management team.
- Experience in staff management and performance management.
- Financial and project management experience of multi-disciplinary programmes and complex projects.
- Ability to develop innovative solutions to complex delivery issues.
- Analytical, methodical and rationale reasoning.
- Commercially and operationally astute.
- Experience of effective partnership working with internal and external stakeholders.
Why Join Us?
- Access to mandatory training with opportunities for further professional development and career growth.
- Auto enrolment Pension.
- Career development opportunities.
- Eligibility for blue light card.
Operations Manager in Reading employer: Integrated Health Care Management
Contact Detail:
Integrated Health Care Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and social care sectors, especially those who work with or know about Proactive Life South. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how your experience aligns with our mission of providing high-quality supported living services. We love seeing candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Proactive Life South.
We think you need these skills to ace Operations Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in healthcare and social care, especially any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting individuals with learning disabilities and mental health conditions. Let us know how your values align with ours at Proactive Life South.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities. Share specific achievements that demonstrate your ability to manage teams and improve service quality. We love seeing concrete examples of your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Integrated Health Care Management
✨Know Your Stuff
Make sure you brush up on your knowledge of CQC regulations and the healthcare sector. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed teams or projects. Highlight how you’ve dealt with crises or improved service quality, as this will resonate well with what they’re looking for in an Operations Manager.
✨Ask Smart Questions
Come prepared with insightful questions about the company’s current challenges or future goals. This not only shows your interest but also demonstrates your strategic thinking and understanding of the operational landscape.
✨Be Personable and Compassionate
Since the role involves working closely with individuals with complex needs, it’s important to convey your compassion and empathy during the interview. Share stories that reflect your ability to connect with people and support them effectively.
