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- Tasks: Join our team as a Patient Coordinator, supporting patients and the clinical team across three sites.
- Company: Ystradgynlais Group Practice is dedicated to improving local health with a friendly, patient-focused approach.
- Benefits: Enjoy flexible hours, a supportive team environment, and the chance to make a real difference.
- Why this job: This role offers hands-on experience in healthcare, enhancing your skills while helping the community.
- Qualifications: Good communication, IT skills, and a passion for patient care are essential; experience in General Practice is a plus.
- Other info: This is a temporary 12-month contract, perfect for students seeking part-time work.
We are seeking to appoint a Patient Coordinator to work 20 hours a week between 8:00 AM – 6:30 PM with our friendly, patient-focused team at Ystradgynlais Group Practice for a temporary 12-month contract.
We are looking for enthusiastic, reliable, highly motivated, and friendly individuals to join our team. The successful candidates would ideally have experience working in General Practice.
Main duties of the job
The successful candidate will be a key member of the patient coordinator team. You will play a vital role in dealing with patients, both face-to-face and over the telephone. You will provide support to the GPs and clinical team by signposting patients to the appropriate healthcare professional or service. The patient coordinator will also be expected to undertake reception duties and support the administrative team. You will be required to work across our three sites.
About us
We operate across three sites: Pengorof Surgery, Ystalyfera Surgery, and Abercrave Surgery. Our team includes 9 Partners, 3 Registrars, supported by 3 Advanced Care Planning Nurses, 3 Practice Nurses, 3 Health Care Assistants, 2 Practice Pharmacists, 2 Phlebotomists, 1 Cluster Pharmacist, 2 Cluster Pharmacy Technicians, and 4 Pharmacy dispensers. We also have a Practice Manager, 2 Deputy Managers, and a large team of administrative/clerical staff.
Our practice aims to improve the health of those living in and around the Ystradgynlais area. We work closely with many local community services, including the community hospital where our GPs provide cover to the Minor Injuries Unit and collaborate with ward Consultants.
Job responsibilities
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the multidisciplinary team. The care navigator will also be expected to undertake reception duties, supporting the administrative team in delivering a polite and professional service to the patient population.
Please see the full job description attached.
Person Specification
Qualifications
- Good standard of general education
- Excellent communication skills (written and oral)
- Good IT skills
- Clear, polite telephone manner
- Ability to work as a team member
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Broad knowledge of General Practice
- Experience working with the general public/patients
- Competent in the use of Office and Outlook
- EMIS user skills
- Ability to effectively manage stock, including ordering, rotation, disposal, etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required to ensure suitability for the role.
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Patient Co-ordinator employer: Integrated Care System
Contact Detail:
Integrated Care System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific duties of a Patient Coordinator. Understanding the role's responsibilities, such as signposting patients and supporting the clinical team, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Network with current or former employees of Ystradgynlais Group Practice. They can provide insights into the workplace culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight your experience in customer service or working with the public. Since the role involves direct interaction with patients, showcasing your interpersonal skills and ability to handle sensitive situations will set you apart.
✨Tip Number 4
Prepare to discuss how you would manage stressful situations. Given the fast-paced environment of a medical practice, demonstrating your problem-solving abilities and calmness under pressure will be crucial in the selection process.
We think you need these skills to ace Patient Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in general practice and showcases your communication skills. Emphasise any previous roles where you dealt with patients directly, as this is crucial for the Patient Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the practice. Mention specific reasons why you want to work at Ystradgynlais Group Practice and how your skills align with their patient-focused approach.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving, teamwork, and IT proficiency. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at Integrated Care System
✨Showcase Your Communication Skills
As a Patient Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from your past experiences where you successfully handled patient inquiries or resolved issues.
✨Familiarise Yourself with General Practice
Having a broad knowledge of General Practice will set you apart. Research the specific services offered by Ystradgynlais Group Practice and be ready to discuss how you can contribute to their mission of improving local health. This shows your genuine interest in the role.
✨Demonstrate Empathy and Sensitivity
In this role, you'll often deal with patients in distressing situations. Prepare to discuss how you would handle sensitive conversations and provide support. Sharing personal anecdotes that highlight your empathetic nature can make a strong impression.
✨Highlight Your Teamwork Abilities
The Patient Coordinator role requires working closely with a multidisciplinary team. Be ready to talk about your experience in team settings, how you collaborate with others, and any specific instances where your teamwork led to positive outcomes for patients.
