At a Glance
- Tasks: Assist patients and healthcare professionals in a busy GP practice environment.
- Company: Join a large, supportive GP practice with a focus on patient care.
- Benefits: Gain valuable experience, flexible hours, and a chance to make a difference.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be the friendly face that helps patients navigate their healthcare journey.
- Qualifications: Good IT skills, organisational abilities, and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN) with a patient population of 32,000. We are looking for someone to help provide an efficient service to patients presenting to, electronically requesting or telephoning the practice.
Main duties of the job:
- Assist the doctors, other clinicians and management in the provision of a high quality service.
- Receive and direct patients on arrival in a courteous and efficient manner.
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
- Answer general enquiries, explaining processes and responding to requests.
- Answer telephone calls, transferring calls or dealing with the callers' requests appropriately.
- Process patient requests for appointments.
- Receive and record requests for home visits and messages for the doctors & nurses.
- Process repeat prescription requests in accordance with company procedures.
- Give results to patients.
- Enter patient data onto the clinical system (EMIS) and code appropriately.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Provide cover for colleagues' absences.
About us:
The Practice is based over four sites: The Old Cottage Hospital, Epsom; Fitznells Manor Surgery, Ewell Village; Cox Lane Surgery (near Chessington); and Stoneleigh Medical Centre, Stoneleigh.
Job responsibilities:
- Assist the doctors and other clinicians in the provision of a high quality service.
- Receive and direct patients on arrival in a courteous and efficient manner.
- Answer general enquiries, explaining processes, responding to electronic requests.
- Answer telephone calls coming into the surgery and deal with callers as appropriate.
- Receive and record requests for home visits and messages for the doctors & nurses.
- Seek patient information and results from hospitals and other organisations.
- Give test results information to patients.
- Book transport for patients having to attend hospital appointments.
- Initiate computerised prescriptions as requested by patients.
- Register new patients onto the clinical system (both permanent & temporary patients).
- Enter patient data onto the clinical system.
- Contact/chase patients as requested by the Clinicians.
- Book appointments.
- Photocopy.
- Email outside agencies.
- Work as a positive and active member within the Practice Team.
- Participate in an annual appraisal at which your performance will be reviewed and your training needs discussed.
- Attend relevant meetings as required including staff meetings.
- Provide cover for colleagues' absences.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time-to-time.
Person Specification:
- Good IT Skills.
- Good organisational skills.
- Ability to multi-task.
- Ability to work to deadlines.
- Knowledge of local health services/providers.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator (Reception) in Epsom employer: Integrated Care Partnership
The Integrated Care Partnership offers a supportive and dynamic work environment, where employees are valued for their contributions to patient care. With a focus on professional development and a commitment to high-quality service, staff have ample opportunities for growth within a large GP practice that serves a diverse patient population across multiple sites. Join us in making a meaningful impact in the community while enjoying a collaborative team culture and comprehensive training.
Contact Details:
Integrated Care Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator (Reception) in Epsom
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Integrated Care Partnership.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Integrated Care Partnership.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Integrated Care Partnership, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Navigator (Reception) in Epsom
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Integrated Care Partnership.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Integrated Care Partnership.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Integrated Care Partnership. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Integrated Care Partnership. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Integrated Care Partnership
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Integrated Care Partnership’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
