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- Tasks: Be the friendly face of our practice, managing appointments and patient queries.
- Company: Join IC24, a leading not-for-profit providing innovative healthcare to over 6 million people.
- Benefits: Enjoy £11.47/hour, extra annual leave, NHS pension, and free counselling services.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and attention to detail; medical experience is a plus but not required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.
We are looking for a friendly and organised Reception/Admin to join our team at Allied Medical Practice. You will be the first point of contact for patients, ensuring smooth appointment scheduling, handling prescriptions, processing referrals, and supporting administrative tasks.
Key Responsibilities:- Booking, amending, and cancelling patient appointments
- Managing prescriptions and referrals
- Handling patient enquiries via phone and in person
- Processing hospital letters and maintaining accurate records
- Supporting general administration tasks
- Excellent communication and customer service skills
- Strong attention to detail and ability to multitask
- Previous experience in a medical setting is desirable but not essential
Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location: Allied Medical Practice – School House and Church Surgery
Hours Available: Bank
What’s in it for you:- £11.47 per hour
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.
We celebrate brave ideas and brave people.
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups. If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.
Reception/Admin employer: Integrated Care 24
Contact Detail:
Integrated Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception/Admin
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Reception/Admin role in a medical setting. Understanding appointment scheduling, handling prescriptions, and managing patient enquiries will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your communication skills by engaging with current or former employees of IC24. Networking can provide insights into the company culture and expectations, which you can leverage in conversations during the hiring process.
✨Tip Number 3
Prepare to discuss how you handle multitasking and attention to detail. Think of examples from your past experiences where you successfully managed multiple tasks simultaneously, as this is crucial for the role.
✨Tip Number 4
Research IC24's mission and values, particularly their commitment to innovative patient care. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands the organisation.
We think you need these skills to ace Reception/Admin
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Reception/Admin position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and include any specific achievements that demonstrate your ability to multitask and pay attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your communication skills and any relevant experience in a medical setting, even if it's not extensive. Show how you can contribute to the team at IC24.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reception/Admin role.
How to prepare for a job interview at Integrated Care 24
✨Show Your Communication Skills
As a Reception/Admin role involves constant interaction with patients, it's crucial to demonstrate your excellent communication skills. Practice clear and friendly responses to common patient enquiries, and be prepared to showcase how you handle difficult situations with empathy.
✨Highlight Your Organisational Skills
This position requires strong organisational abilities, so be ready to discuss your experience in managing appointments and handling administrative tasks. Consider sharing specific examples of how you've successfully multitasked in previous roles, especially in a busy environment.
✨Familiarise Yourself with Medical Terminology
While previous experience in a medical setting is desirable but not essential, having a basic understanding of medical terminology can set you apart. Brush up on common terms related to prescriptions and referrals, as this will show your commitment to the role.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, the challenges faced in the role, or opportunities for professional development. This shows your genuine interest in the position and the organisation.
