Operations Manager in Norwich

Join to apply for the Operations Manager role at Integrated Care 24. We are IC24, a not-for-profit social enterprise providing high-quality Integrated Urgent Care (IUC) across the South and East of England. Every year, we deliver care to millions of patients through our 111, Clinical Assessment, and Face-to-Face Urgent Care Services.

We are proud of our values - Innovation, Care, Respect and Excellence - and they are at the heart of everything we do. Our purpose is simple: to make sure every patient gets the right care, at the right time, in the right place.

As Operations Manager – Face-to-Face Integrated Urgent Care Services, you will take day-to-day responsibility for our clinical and non-clinical out-of-hours teams across Norfolk. You will manage Team Managers and oversee a workforce of around 100 colleagues, including clinicians, receptionists, drivers, and admin teams.

You will be accountable for ensuring our OOH sites run safely, efficiently and in line with contractual, quality and regulatory standards. This includes managing rotas, performance, budgets and resources while keeping patient experience, colleague engagement and operational excellence front and centre.

This is a hands-on leadership role. You will spend time on-site with your teams, ensuring they feel supported, valued and motivated. You will lead by example – engaging with frontline colleagues, building strong working relationships, and creating a culture where everyone understands the part they play in delivering excellent patient care.

You will also work closely with our clinical and quality leads to identify improvements, develop new ways of working and drive continuous service enhancement. Externally, you will represent IC24 with local system partners, helping to strengthen integration across urgent and primary care pathways.

What you will need:

• Proven experience managing operational teams within a service delivery environment.
• Excellent people leadership skills with experience managing multiple teams or locations.
• Strong communicator who can inspire, influence and engage at all levels.
• Experience managing rotas, resources and budgets effectively.
• Ability to analyse performance data and drive improvements.
• Flexible, resilient and hands-on – comfortable working in an out-of-hours environment.

What you will get:

• Basic salary between £45,000 – £49,000 p/a DOE.
• Employee recognition schemes and access to our Heartbeat benefits platform (including Blue Light Card discounts).
• 24/7 wellbeing and counselling support.
• Learning and development opportunities to support your career and leadership journey.
• Flexible working arrangements.
• The chance to make a genuine difference for patients and communities across Norfolk.

How to apply:

If you are a hands-on, people-focused operations leader who can inspire teams and deliver excellence in a busy out-of-hours environment, we would love to hear from you. Apply now and help us continue to deliver outstanding urgent care when it matters most.

If you have any questions, or would like an informal chat before applying, please feel free to reach out to our Recruitment Partner at Lucy.Jones@IC24.nhs.uk or our Head of F2F Services at Charles.Stafford-Rose@IC24.nhs.uk.

Safeguarding statement: We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We are dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at careers@ic24.nhs.uk.