At a Glance
- Tasks: Be the calming voice for patients, providing essential non-clinical advice during night shifts.
- Company: Join IC24, a compassionate team dedicated to patient care and support.
- Benefits: Earn £12.75 per hour, with enhancements for night and weekend shifts plus great perks.
- Other info: Flexible training schedule and opportunities for career progression within the NHS.
- Why this job: Make a real difference in people's lives while developing your skills in healthcare.
- Qualifications: Strong communication skills and a passion for helping others; experience is a plus but not required.
The predicted salary is between 26500 - 35000 £ per year.
Location: Norwich (NR7)
About The Role
We’re looking for compassionate, patient-focused individuals with a calm and professional approach to join IC24 as NHS 111 Health Advisors. When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately. We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.
What You’ll Get
- Fully paid accredited training
- Hourly rate of £12.75 plus enhancements, increasing after the probation period.
- Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Access to Blue Light Card and other NHS Discount Schemes
- Advanced maternity, paternity and adoption leave after 1 year’s service
- Opportunity to join the NHS Pension Scheme
- Additional annual leave based on length of service
- Free 24/7 independent counselling service
- Free membership to our reward and discount platform
What We’re Looking For
- Excellent communication and listening skills with a calm and empathetic approach
- Strong IT skills and confidence using multiple systems while speaking with patients
- Ability to work effectively in a fast-paced environment
- Comfortable working night shifts and supporting patients during out-of-hours periods
- Team player with a proactive and professional attitude
- Ability to manage sensitive information confidentially and accurately
- Previous customer service, call handling or healthcare experience is beneficial, but not essential
- A genuine passion for helping people and making a difference
Working Hours
All Health Advisors are required to work at least 50% of weekends. We are currently recruiting for overnight shifts only, with available shift patterns detailed within the advert. Please only apply if you are able to fully commit to one of the listed overnight shift patterns, although additional hours may be available during peak periods.
Training and Start Dates
We’re looking for candidates available to begin training in July. Please note that the training programme runs over 5 weeks and is full time (37.5 hours per week). Training follows an evening and weekend schedule. Day 1 of training is Wednesday 13:00-19:00 and then follows the below pattern:
- Saturday & Sunday: 9:00am – 5:00pm
- Monday, Tuesday & Wednesday: 6:00pm – 11:00pm
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
Night NHS 111 Health Advisor — Overnight Shifts in Norwich employer: Integrated Care 24
IC24 is an exceptional employer for those seeking a rewarding role as a Night NHS 111 Health Advisor in Norwich. With a strong commitment to employee development, we offer fully paid accredited training, competitive hourly rates with enhancements, and opportunities for career progression within the NHS framework. Our inclusive work culture prioritises compassion and teamwork, ensuring that every team member feels valued while making a meaningful impact on patients' lives during critical hours.
StudySmarter Expert Advice🤫
We think this is how you could land Night NHS 111 Health Advisor — Overnight Shifts in Norwich
✨Tip Number 1
Get to know the NHS 111 service inside out! Familiarise yourself with the NHS Pathways system and the types of calls you might handle. This will not only boost your confidence but also show your genuine interest in the role when you chat with us.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to simulate call scenarios. This will help you stay calm under pressure and improve your ability to listen and respond empathetically, which is key for a Health Advisor.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on using multiple systems simultaneously, as this is crucial for the role. We want to see that you can handle tech while providing top-notch support to callers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Don’t forget to highlight your passion for helping others in your application!
We think you need these skills to ace Night NHS 111 Health Advisor — Overnight Shifts in Norwich
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your compassionate side shine through. We want to see how you can connect with people and provide that calm, patient-focused approach we value so much.
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate applicants who can communicate effectively, just like you'll need to do on the phone!
Highlight Relevant Experience:Even if you don’t have direct healthcare experience, share any customer service or call handling roles you've had. We’re looking for skills that show you can handle sensitive information and work under pressure.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join our team of Health Advisors.
How to prepare for a job interview at Integrated Care 24
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night NHS 111 Health Advisor entails. Familiarise yourself with the NHS Pathways system and think about how you would handle different types of calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Health Advisor, excellent communication is key. During the interview, practice active listening and respond thoughtfully to questions. You might even want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Empathy and Calmness
Since you'll be dealing with individuals in distress, it's crucial to convey your empathetic nature. Share experiences where you've helped someone in need or managed a sensitive situation calmly. This will highlight your suitability for the role and reassure the interviewer of your ability to handle emotional calls.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice answering questions like, 'How would you handle a caller who is panicking?' This will help you articulate your thought process and show that you're ready for the challenges of the job.
