At a Glance
- Tasks: Provide compassionate support and advice to callers in need as an NHS 111 Health Advisor.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Earn £12.75 per hour, with enhancements for night shifts and weekends.
- Other info: Enjoy career progression opportunities and inclusive workplace culture.
- Why this job: Make a real difference by helping people during their most vulnerable moments.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 26500 - 27500 £ per year.
Location: Norwich (NR7)
Salary: Hourly rate of £12.75 plus enhancements, increasing after the probation period.
Job Introduction
Night worker opportunity. Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Norwich.
About the Role
We’re looking for compassionate, patient-focused individuals with a calm and professional approach to join IC24 as NHS 111 Health Advisors. When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence. If you’re a good listener, can stay composed in challenging situations and want to make a real difference, we’d love to hear from you.
What You’ll Get
- Fully paid accredited training
- Hourly rate of £12.75 plus enhancements, increasing after the probation period.
- Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Access to Blue Light Card and other NHS Discount Schemes
- Advanced maternity, paternity and adoption leave after 1 year’s service
- Opportunity to join the NHS Pension Scheme
- Additional annual leave based on length of service
- Free 24/7 independent counselling service
- Free membership to our reward and discount platform
What we’re looking for:
- Excellent communication and listening skills with a calm and empathetic approach
- Strong IT skills and confidence using multiple systems while speaking with patients
- Ability to work effectively in a fast-paced environment
- Comfortable working night shifts and supporting patients during out-of-hours periods
- Team player with a proactive and professional attitude
- Ability to manage sensitive information confidentially and accurately
- Previous customer service, call handling or healthcare experience is beneficial, but not essential
- A genuine passion for helping people and making a difference
Working Hours
All Health Advisors are required to work at least 50% of weekends. We are currently recruiting for overnight shifts only, with available shift patterns detailed within the advert. Please only apply if you are able to fully commit to one of the listed overnight shift patterns, although additional hours may be available during peak periods.
Training and Start Dates
We’re looking for candidates available to begin training in July. Please note that the training programme runs over 5 weeks and is full time (37.5 hours per week). Training follows an evening and weekend schedule: Day 1 of training is Wednesday 13:00-19:00 and then follows the below pattern: Saturday & Sunday: 9:00am – 5:00pm; Monday, Tuesday & Wednesday: 6:00pm – 11:00pm.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
NHS 111 Health Advisor in Norwich employer: Integrated Care 24
IC24 is an exceptional employer, offering a supportive and inclusive work culture for NHS 111 Health Advisors in Norwich. With competitive pay, comprehensive training, and clear pathways for career advancement, employees are empowered to grow within the organisation while making a meaningful impact on patient care. The commitment to employee well-being is evident through benefits like enhanced leave, access to counselling services, and discounts, ensuring that our team feels valued and motivated.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Health Advisor in Norwich
✨Tip Number 1
First things first, make sure you know the role inside out. Familiarise yourself with what an NHS 111 Health Advisor does and the skills needed. This way, when you get that interview, you can show off your knowledge and passion for helping people.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you handle stressful situations or how you communicate with patients. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to showcase your soft skills! As a Health Advisor, empathy and communication are key. Share examples from your past experiences where you’ve made a difference in someone’s life or handled a tough situation with grace.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative. So, get your application in and let’s get you started on this rewarding journey!
We think you need these skills to ace NHS 111 Health Advisor in Norwich
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your genuine passion for helping people shine through. Use examples that highlight your empathetic approach and how you’ve made a difference in previous roles.
Be Clear and Concise:We want to see your communication skills in action! Make sure your application is easy to read and straight to the point. Avoid jargon and keep it professional while still being yourself.
Highlight Relevant Experience:Even if you don’t have direct healthcare experience, think about any customer service or call handling roles you've had. Share how those experiences have prepared you for the fast-paced environment of an NHS 111 Health Advisor.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Integrated Care 24
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Health Advisor entails. Familiarise yourself with the NHS Pathways system and think about how you would handle different types of calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Health Advisor, excellent communication is key. During the interview, practice active listening and respond thoughtfully to questions. You might even want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Stay Calm Under Pressure
The role requires a calm and composed approach, especially when dealing with distressed callers. Think of scenarios where you had to remain calm in a high-pressure environment and be ready to share these experiences. This will highlight your ability to handle the demands of the job.
✨Express Your Passion for Helping Others
Make it clear that you have a genuine passion for helping people. Share any relevant experiences that showcase your commitment to patient care or customer service. This will resonate well with the interviewers and align with the values of IC24.
